Industries
Enabling the future of Field Service to
Industries World-wide
Field Service Management software that’s ready to work
Telecommunication
The growth in the Telecommunications industry has been phenomenal and with the ever changing scenario it becomes imperative that not only do the service providers keep abreast with the technological changes but also the way they service their customers. With the needs of the customers also being high, service providers find the need to provide solutions that are seamless. Fieldez steps in to aid that very need. Our field force management solutions ensure that there is critical time management and right deployment of the field task force.
Home Services
Armed with the right maid services software in today’s age of technology, it is now very easy for a cleaning service company to deliver impeccable customer service while still being competitive in the market. Maid services software ensures that printed work orders and handwritten schedules are things of the past, and the customer has better ability to schedule and dispatch jobs with ease and flexibility.
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IT & Office Equipment Service Software
The office of today is technology driven and machine dependent. If equipping the office with the right machines and technology is crucial, its maintenance is equally essential. As work is hugely dependent on computers and other office equipment, user efficiency, improved performance, the accuracy of work, is direct by product of good maintenance. Hiring right human resources is a must but these resources need to have the right tools and equipment at their disposal to be efficient.
Manufacturing & Heavy Machinery
In order to provide quality services, it is essential that the medical equipments are maintained and serviced regularly. It is equally important that a steady supply of consumables and enough spare parts are handy so that interruptions are kept to a minimum. Training of handling of equipment is also an added element of a healthcare professional’s role. Field force management plays a key role in ensuring that the interruptions are minimal and work is unaffected in providing quality healthcare.
Retail & FMCG Service Software
The rise in the retail sector’s growth has resulted in the end user experience (UX) and data management becoming key features of the business model. Many organizations have leaned on technology for improving the management of finance, stocks, workforce and sales. The relatively new entrant e- commerce has catapulted the use of technology for greater efficiency and customer satisfaction. RetailEZ the field service software aids in clear communication be it sales and order management, escalating stock outs, competitor info, planning and tracking field sales staff activity.
Delivery & Logistics Software
Delivery and logistics has changed drastically in the last few years thanks to the rise of e commerce. What was once a point A to point B delivery system has now been compounded into a complex and process driven tangent. Delivery and logistics companies have now a larger consumer market, more demands on efficiency, greater customer satisfaction and a larger geographical area to cover. This entails that there is a greater need for proper planning, scheduling, routing and other logistical issues.
Facilities Management Software
Modern spaces need modern management. Office spaces, retail centers, and residences are being taken care of in a different manner today. From basic cleaning to security, admin work to janitorial services, landscape maintenance, office supplies, and the list is endless as the facilities management industry has evolved over the years. The ability to update, track, monitor these activities can help organizations to dramatically improve operational efficiency and responsiveness.
Home Healthcare Software
Home healthcare ranges from nursing needs for a period of time, physical therapy services that meet the need of the elderly and other adults who need support in self care due to chronic illness, injury, cognitive or mental disability or other health-related conditions. ADL -Activities of daily living such as bathing, toileting, dressing, and IADL- instrumental activities for daily living like medication management and housework are some of the assistance provided under long-term home health care services
Banking & Insurance
The changing scenario of digital connectivity, mobile phones, interoperability, and the ability to bring services to customers wherever they are and whenever they want has led the two sectors – Banking and Insurance to adapt technology in its operations. This is evident from changes in transactions seen today. However the penetration of the sector in the rural areas has been limited due to inability of the agents to reach remote areas. Operations such as loan management, collections, investments, customer experience, sales, branding have all been augmented with the leverage of technological innovations by both the Banking industry and the BFSI.
Pharmaceuticals
The Pharmaceutical sector rides on how good the sales of the drugs are – creating awareness, making the drugs available across the world to earn profits. This means that it is essential that a strong field workforce manages this arm of work. Coordination, transparency, communication are essential to the back office and the field force personnel.
Government
As man became civilized and began to live in society, rules and regulations became a feature of living. This was to ensure that there was safety and security for all living together. As man progressed various forms of governance emerged. Today governments function as complex machinery with various departments and a huge task force. Accountability, decision making and authority are the three major dimensions of governance. The expectations from governments are to be responsible and responsive. This is an onerous task that needs much co ordination and details.
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