What is Mobile Workforce Management Software?

Workforce Management software handles the management of the field-based staff of an organization who work outside the office environment to deliver company-specific services. workforce management system is a management approach in line with technology that enables the organizations to ensure a more effective and more productive working environment for the field-staff members, and thus enhancing the overall prospects of customer service and customer experience.

The mobile workforce management solutions allow the organization to access information and insights required for optimum field service delivery and optimize accordingly through an application-based workforce management software. By utilizing the workforce management application technology, the in-office managers can efficiently maintain complete visibility of their respective field-teams and monitor their work on the go through real-time updates in interactive dashboards.

What value does Mobile Workforce Management provide for your organization?

• Streamlines processes and ensures the availability of real-time field data and other relevant information that can be accessed anytime and anywhere.
• Ensures a productive and efficient workflow and allows the organization to achieve enhanced customer satisfaction through increased workforce capacity.
• Securely stores all necessary field data and photographic evidence.
• Optimizes efficiency and workflow of the field teams by automating processes through workforce management applications on any device.
• Quick dispatch and effective allocation of field workers at locations, enabling faster response and improved customer service.
• Empowers the field workers to meet the requirements of the customers more efficiently through a solid workforce management system.

Mobile Workforce Management: What is a mobile work environment?

A workforce environment denotes a contemporary arrangement of the workspace that takes into account the mobile nature of the present-day workforce. The mobile work environment essentially remains devoid of the traditional in-office workers and instead comprises field teams and staff members that work across different locations, as per the particular requirements and demands of the organization’s services. In a mobile work environment, the staff can characteristically access all the information and usual work data relevant to their work through an integrated interactive workforce management system on the go.

• What is called the workforce?

Workforce can be defined as the labour pool of a particular company or industry, specifically signifying the workers in employment. The workforce of a particular organization can be in-office or representing the company at field locations; the latter denoting the mobile workforce.

• What is the role of workforce management?

Workforce Management or WFM allows an organization to completely optimize the productivity and work efficiency of its employees through effective labour forecasting, staffing, scheduling, and making real-time adjustments whenever necessary. The role of the workforce management is to deliver optimum services by deploying the right workers at the right jobs, in the right place at the right time, thus aiming for maximum performance at minimized labour costs.

What is the role of WFM in BPO?

In order to operate a successful BPO, it is essential to focus on the staff numbers and their efficiency. This is where the Workforce Management (WFM) becomes integral to the optimal functioning of a BPO. The role of a solid WFM is BPO is to more effectively ensure operational efficiency by assigning the right number of agents with the right skill sets at the right time. It aims at creating an efficient fit between the forecasted workload and the scheduled staff, while at the same time enhancing customer satisfaction with an improved revenue margin.

What helps deliver great Mobile Workforce Management?

• Empower your workers

With the worker’s first approach, the workforce management software allows you to empower all of your field workers to easily access all the necessary information relevant to their tasks. This ensures that your filed teams are not only getting everything they need anytime and anywhere but also enables them to deliver quick and error-free services through an integrated workforce management system. Thus prioritizing your field workers’ requirements enables your organization to deliver the highest quality of services through effective workforce management.

• Manage forthcoming work

By getting a clear understanding of all the forthcoming work orders, you can easily ensure clarity and confidence in the services. Managing your upcoming works with the help of a workforce management system allows you to prepare for the exact job requirements by analyzing the required skills and historical data. It thus considerably maximizes the possibilities of successful workforce management while reducing the likelihood of errors.

• Access real-time information

Accessing all the relevant information and insights in real-time updates secures the delivery of a great workforce management system. Visibility of up-to-date data regarding your field teams enables both your mobile workers and your managers to complete forms, capture information through photographic evidence, access signatures and further allows them to make quick, informed decisions through a workforce management software, ensuring heightened customer experience.

• Enhance data insights

The thorough analysis of collected data insights significantly helps in a successful workforce management system. By leveraging the quality insights, you can optimize resources and enhance efficiency across service deliveries, ensuring optimum utilization of every status update and interactions at every step.

How FieldEZ’s Mobile Workforce Management helps small business

FieldEz’s enterprise-class, on-demand workforce management solutions provide large and small businesses with an innovative workforce management software that significantly enhances their workforce productivity and efficiency while ensuring higher first-time fix rates with lower fuel and parts expense.

The workforce management software by FieldEz is developed with the proven expertise of our team and makes sure that your small business never misses out on any critical opportunities of profitable growth due to lack of a solid workforce management system.

FieldEz’s workforce management software solution delivers the optimum level of workforce efficiency to your organization through the following key points:

• Mobile workforce management application:

FieldEz provides your business with an extremely easy-to-use workforce management app that empowers the entire mobile workforce with all the necessary information and details on the go. The mobile workforce software thus ensures effective and quick delivery of services irrespective of location and time.

• Consistent scheduling:

The mobile workforce software by FieldEz delivers a robust scheduling technology that significantly simplifies the entire workforce scheduling procedure by concurrently considering multiple operational and strategic touch-points before final planning. It thus ensures the right selection of field staff in line with the right skills, right tools, experience, and functionality for maximum performance and customer service through a cohesive workforce management system.

• Automation:

FieldEz’s mobile workforce software is built with intelligent automation solutions that provide your business with optimized and error-free automated results, reducing manual efforts, time and additional expenses to a significant level.

• Visibility:

With FieldEz’s mobile workforce management app, you can achieve an unmatched layer of visibility into everyday field processes, including dispatching, record keeping, and customer information alongside other relevant insights. This not only contributes to better optimization of field resources but also allows your business to monitor and determine the performance level of each mobile worker while improving field service at the same time.

• Improved productivity:

FieldEz provides your business with an integrated and complete workforce management solution that is equally informative for your dispatchers, mobile workers, supervisors, and managers. The workforce management application offers a comprehensive and interactive platform that streamlines the entire workflow, delivers seamless work experience, enhances productivity and performance, and improves customer satisfaction, thus driving business growth.

The Benefits of mobile workforce management software

• Effective management

A workforce management software provides a streamlined, more informed, and more effective workforce management system, enabling the managers to discover key areas of the organization and subsequently improve upon them.

• Empowered employees

The workforce management software solutions allow the organizations to embrace the digital transformation in their field workforce and helps them to stay ahead of the competition by empowering the employees to make informed decisions.

• Performance analysis

The mobile workforce management software solutions deliver an accurate source of relevant information and data-driven insights that allows the managers to identify problematic areas in the mobile workforce through efficient performance analysis.

• Cost & time effectiveness

The proper utilization of the mobile workforce management system reduces manual efforts and paperwork, thus minimizing the significant amount of manual errors and effort, alongside time and additional expenses.

• Enhanced efficiency

The mobile workforce management software solution enables the organizations to completely exploit their capabilities and thus benefits them significantly by enhancing the overall efficiency of their functioning and productivity.

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A recent survey conducted by IDS, stated that up to 41% of companies rate their mobile workforce as being ‘extremely important’; and another 33% mark them as ‘important’.

Combining these figures, nearly 74% respondents figure their field executives to be a significant part of their work process. But an imperative challenge is for companies to understand how to get the most of their mobile workforce, their connection to operations, and at the end of the day, customer service levels that ensure repeat business, and payments.

With FieldEZ’s enterprise-class, on-demand mobile workforce management software solutions, businesses can increase their workforce productivity, find higher first time fix rates with lower fuel and parts cost. Our proven expertise in the field prevents you from missing out on any critical opportunities and find solutions that can mean the difference between growth or stagnation.

Consistent Scheduling and Automation –Tasks which required a lot of time to be manually set can now be automated with our mobile workforce management software. Our robust scheduling technology concurrently considers on a number of strategic and operational touch-points when planning a resource. It ensures the selection of the best resources with the right skills, the right tools and functionality to best ensure you achieve your goals, on time. The automation solutions can also be optimized for even late working hours so that you are ready for your next day in advance.

Visibility –Our mobile workforce software can provide a matchless layer of visibility into everyday processes in the field such as – reporting of working hours, viewing service history, schedule of dispatching, record keeping, customer information and spare parts information. All this provides greater visibility and a more bespoke service.

Improved Productivity –You find the real benefit that comes from having an integrated and complete mobile solution for dispatchers, mobile workforce, supervisors and managers which ultimately leads to customer satisfaction and loyalty.

To find full benefits of improved field productivity, measurable cost reductions and higher customer satisfaction, reach out to us or call us today.