Field Service Management - Telecommunication | FieldEZ

Telecommunication

Future ready Telecom for a connected workforce

The growth in the Telecommunications industry has been phenomenal and with the ever changing scenario it becomes imperative that not only do the service providers keep abreast with the technological changes but also the way they service their customers. With the needs of the customers also being high, service providers find the need to provide solutions that are seamless. FieldEZ steps in to aid that very need. Our field force management solutions ensure that there is critical time management and right deployment of the field task force. The solutions offered help intelligently plan, schedule and optimally use the field workforce to enhance productivity.

Industry Highlights & Segmentation

Telecom Tower & Infrastructure

The demand for better and efficient networks is ever present and this is possible with the grid of network being increased and added constantly. The coverage area becomes wider ensuring greater reliability and usage even in remote areas. This translates to a broader network of customers coming under the ambit of the telecom provider.This also leads to pressure on the service provider to identify, designate and manage the field task force as more and more installations need to be addressed. Proper co-ordination, back end support is vital to smooth operations.Field force management software automatically assigns the field force staff on the basis of location, availability, skills, and workload. This enables the service technicians to work more efficiently. The managers are able to track the technicians’ progress of work and look into the attendance and other expense claim approvals.

Fixed line and Broadband

As networks become the life line of many businesses and services, it puts pressure on the telecom provider to be that much more proactive and timely as any outages lead to the pressing of the panic button by the customer. Many business operations rely on the smooth and continuous functioning of the networks. Any lapse leads to loss of work and in turn a strain on the exchequer. Thus organizations are constantly putting the service provider under pressure to ensure better broadband facility.With field force management solutions, telecoms can prioritize and assign tasks that are not only timely but within the down time when there is a gap. To prove reliability and dependability effective field service performance is the key and field force management software aids that.

Cable and DTH

If the advent of television was revolutionary enough the progress of technology and the introduction of Direct to Home (DTH), has brought in the next level of entertainment direct to the homes. Movie on demand, Internet access, videoconferencing all being a part of the DTH services, the telecom providers ability to satisfy the growing customer needs.
Customers of today are prone to explore options of better service and move quickly from the telecom provider if dissatisfied. Customer loyalty is a challenge in this technologically ever changing environment. So it is of paramount importance that the customer base is kept happy and the loyalty retained.This requires an agile system that can provide services on demand. Field force management software provides the right solutions to cater to the telecom providers need with features such as updated and sync-ed job information.

Key Features

Job Scheduling

As a field-staff manager, one is quite burdened having to juggle through a lot of back-office paperwork, tracking multiple assets and service requests.

Route & Location Tracking

FieldEZ’s fast asset tracking software not only helps your field staff in getting to the right location and navigating but serves as a brilliant tool to help your field staff managers know when and where the service is being provided by the field staff.

Attendence & Leave

Keeping a track of your field staff’s time has now become easier with FieldEZ’s Attendance and Leave management feature.

Invoice & Payments

For any business, the ability to quickly capture and track overall flow of revenue is critical. Without a strong financial asset flow and profit visibility, it is not easy for any businesses to sustain.

Expenses & Claims

Give your field staff managers the potential and endowment to record, claim and approve expenses on the go with FieldEZ’s expense management software.

Dashboard & Reports

Enable your field-staff manager with an all-encompassing field service dashboard with real-time updates and easy access to major ticket and work-staff related details.