Future ready Utilities and Smart Grid software for a connected workforce
Advances in technology has led to the girds becoming smart, which means that what existed as a one way chain is now a two way reception. Smart grids allow two way communications between the customer and the utility. The two-way communication has also helped to reduce breakdown and blackouts, through predictive and preventive maintenance practices mainly driven by field force automation and asset management. The smart grid provides the energy industry with opportunity to move into a space of greater efficiency, reliability and availability. This puts pressure on the field workforce to be that much more accurate, effective, timely and precise in delivering the services to the customers. Field service management solutions come to the rescue of the field service personnel – with mobile access to work management tools, data and maps they are able to achieve high productivity and customer satisfaction.
The advancement in technology has led to the use of smart meters by energy suppliers. Access to accurate information on the generation and consumption by each customer arms the energy supplier to develop demand-response programs. The digitization of the same means, that there is improved and extensive data available as well as data analytics to be employed. This can create a chaotic situation if not dealt in an organized manner. The field workforce with their mobile applications through the field force management solutions can achieve a higher degree of customer satisfaction. Maintenance contracts, leads and such can be efficiently coordinated by the back office with the technician on the field, thus saving time and improving effectiveness. Managers can brief the field force personnel of the impending maintenance contracts and ensure that there is no time wasted thus leading to a more cost-efficient process.
Productive tools for field workforce
Smart grids and utilities have been one of the areas where cutting edge technology has been leveraged for optimal results and productivity. Smartphones are used by a large section of the field workforce and have become powerful tools to boost productivity. Smartphones provide the required platform that grid companies can digitize their field force work management processes for a greater effect. Better asset management, scheduling, planning, dispatch and job closure are some of the key benefits. Fieldez’s field force management solutions can apply this tool kit to perk up the productivity of the field force. GPS and traffic updates enable better route planning and management tools. Access to the range of available spare or replacement parts, the stock and chat options can minimize errors paving the way for greater time management and efficiency.
Field Area Network
Power grids are becoming more complex with technologies that are smarter and practices that are multifaceted; an efficient automation becomes a value add. It’s imperative that there is support for growth as newer energy models are adapted to reduce the frequency and duration of outages. Field force management software can make a difference by monitoring, alerting the field workforce to gear into immediate action. This helps in reducing operating costs and minimizing the downtime. By assigning the right technician based on skill, location and availability the manager can keep a track on the progress of work and on the closure of the same.
As a field-staff manager, one is quite burdened having to juggle through a lot of back-office paperwork, tracking multiple assets and service requests.
FieldEZ’s fast asset tracking software not only helps your field staff in getting to the right location and navigating but serves as a brilliant tool to help your field staff managers know when and where the service is being provided by the field staff.
For any business, the ability to quickly capture and track overall flow of revenue is critical. Without a strong financial asset flow and profit visibility, it is not easy for any businesses to sustain.