Future ready Utilities and Smart Grid software for a connected workforce
Advances in technology has led to the girds becoming smart, which means that what existed as a one way chain is now a two way reception. Smart grids allow two way communications between the customer and the utility. The two-way communication has also helped to reduce breakdown and blackouts, through predictive and preventive maintenance practices mainly driven by field force automation and asset management. The smart grid provides the energy industry with opportunity to move into a space of greater efficiency, reliability and availability. This puts pressure on the field workforce to be that much more accurate, effective, timely and precise in delivering the services to the customers. Field service management solutions come to the rescue of the field service personnel – with mobile access to work management tools, data and maps they are able to achieve high productivity and customer satisfaction.