Future ready Retail & FMCG service software for a connected workforce
The rise in the retail sector’s growth has resulted in the end user experience (UX) and data management becoming key features of the business model. Many organizations have leaned on technology for improving the management of finance, stocks, workforce and sales. The relatively new entrant e- commerce has catapulted the use of technology for greater efficiency and customer satisfaction. RetailEZ the field service software aids in clear communication be it sales and order management, escalating stock outs, competitor info, planning and tracking field sales staff activity. The convenience of working offline from a mobile, getting instant reports and SKU and doing multiple jobs with a single app ensures higher effectiveness and productivity.
IoT refers to the networked interconnection of objects of everyday, which are furnished with pervasive intelligence. With the rapid advancement in technology witnessed recently, IoT is opening tremendous opportunities for a large number of applications, even when specifically looking at field service as a discipline. It is changing the way human and machine interaction is made and is improving our lives and helping us perform our tasks better.
Internet of Things as the word signifies is about several things. Things which are devices with sensors and controllers to actuators. These things are all capable of being connected to the internet and come in a variety of shapes and sizes. These things connect and communicate over a network, such as wifi, satellite, Bluetooth, etc and are typically governed by the operating systems. When we talk about things it can be anything. Anything or any device you want to control with or through the internet remotely. The main idea is to bring these things online and give them computational capabilities in order to bring them online. A thing can be a pillow, a mug, a toilet, a robot, etc all-encompassing and finally prepared to be brought online. For the makers of things or the inventors, IoT offers an ocean of opportunities to be creative and significant at the same time, embedding the industry knowledge in their work. A completely connected thing is one which has new chips, sensors and actuator frameworks, an embedded operating system, internet connectivity in several forms, virtualization and cloud persona, data generation and services surrounding the identity, security, privacy and access of publishing, subscribing to the thing.
Open API Integration
Our API integration provides developers with a programmatic access to a certain software application or web service. APIs are actually certain sets of essentials that govern how one application can communicate and interact with another. The major characteristics of APIs are that they are available for use by the developers and other users with low or zero restrictions. They are typically based on an open standard and backed by open data.
We need to ensure that integrated components of an application functions properly and as expected. The entire application is tried and tested in a real-world scenario with a possibility of communicating with the database, network, hardware and other applications. It is essential to get an end-to-end testing done because this determines various dependencies that is there in an application, thereby ensuring that accurate information is communicated between all the system components.
Plug and play
Talking about our industry, it is easy to spot out that only a few companies have adopted configuration when compared to any other industry observed. There are very few players in the market who have actually analyzed and witnessed the power of configuration over customization. At FieldEZ, you will be happy to know that we make sure we configure stuff and not customize them.
There has been a major shift that you can observe in the industry from customization to configuration. Companies from Apple to Microsoft make their software in a way that they are easy to configure and there is no need for it to be customized. Since both Apple’s and Microsoft’s’ products and software are made to suit specific needs and requirements, customizing them would mean altering the coding and developing or modifying the software as per your convenience. You might as well do that but what next? What do you think you will do when the next update happens? Sit and customize it again as per your wish? Well, that’s not something anyone in the right mind will do as this is a waste of your resource, time and energy.
Any day, a product which tends to be more configurable is the one which is likely to be chosen by the product managers in order to work efficiently and grow.
As a field-staff manager, one is quite burdened having to juggle through a lot of back-office paperwork, tracking multiple assets and service requests.
We all know how important it is to be on time to service a client and how crucial navigation can be. FieldEZ’s fast asset tracking software not only helps your field staff in getting to the right location and navigating but serves as a brilliant tool to help your field staff managers know when and where the service is being provided by the field staff.
For any business ,the ability to quicky capture and track overall flow of revenue is critical. Without a strong financial asset flow and profit visibility, it is not easy for any businesses to sustain.
Managing your day to day operations is now a breeze with FieldEZ’s intuitive Dashboard & Reports functionality. Enable your field-staff manager with an all-encompassing field service dashboard with real-time updates and easy access to major ticket and work-staff related details.