Location management & Attendance

FieldEZ’s Mobile Attendance Software to help your staff stay mobile easily

FieldEZ is a comprehensive field workforce management software which helps you and your field service managers keep a track on mapping where your field service technicians are and managing their attendance and leave as per the company norms and schedules and optimizes work flow basis keeping a check on the status of their leaves and applications.FieldEZ’s location tracking system is available on mobile and in a desktop version to give you and your field staff managers the access to map and locate where your field service technicians are from the time they punch in to the time they punch out.

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Challenges

Locating the field service technicians on the go.

Accurately locating the customer location and area.

Alerts and Notifications.

Solutions

With GPS enabled configuration, it’s now possible to go back and track if the field service staff had reached the customer destination on time or not With real-time update and tracking it is easy to navigate where the field service staff is.

With real-time update and tracking it is now possible for the field service staff to navigate properly and accurately to the customer’s location With the power of maps and navigation the field service staffs can now easily find out the best possible route avoiding traffic and congestion while reaching the customer’s location.

Now you can notify your customers regarding any delay or lag due to traffic or any emergency in the field service staff to reaching their location by sending out an alert or notification.

Benefits

For Field Technician

Real-time mobile field service technicians and staff tracking on a map interface now made easy with FieldEZ as the data can now be shared via a secure link or push notification through APIs.

Helps keep transparency and a clear visibility of your field service staffs mobility and commute.

Once the day is over, the analytics section of the FieldEZ app can actually provide you with a daily, weekly or monthly analysis of the track and location as per your requirement.

For Field Manager

Making the turn around time less or decreased, the delays or postponement in the field service staff to reach a customers’ location is shared internally.

Get real time alerts and analytics on location.

Alerts on delays and postponement in real-time.

Heat Map Analysis.

For CXOs

Excite customers with mobile based automated solution that also simplifies field executives’ work.

Improved savings through better resource utilization.

Analytics and Insights through automated data usage can lead to huge business process improvements.

Key Differentiators

Pioneers in field force automation for sales and customer Management

Flexible Pricing model

(Monthly/Annual/Perpetual)

One stop shop solution for Field Service, Field Sales, Order Management & Location / Profile Tracking

Support iOS, Android and Windows

Flexible Hosting options

(Public /Private Cloud/On – premise)

Plug and Play modal

(East to configure and go live)

General Flow

Customer calls Service Centre

Ticket is quickly logged in as customer details are immediately pulled up and updated – no need to capture duplicate customer info.

Service Centre Dispatcher assigns to Engineer

Automatically assign based on Location Skils, Availabilty and Work-load, Auto-as signment can even be customized to meet the company’s requirements.

Service Technician received Job alert

Extensive details provided on mobile, customer location, driving directions , best route, contact details, past ticket history & resolution, Spare parts required, etc.

Technician visit customer and updates the Job

Any job info can be updated and sync-ed to HQ including spare part request, chat with our technician on resolution, checklist verification and photo capture.