Future ready Delivery and Logistic software for a connected workforce
Delivery and logistics has changed drastically in the last few years thanks to the rise of e commerce. What was once a point A to point B delivery system has now been compounded into a complex and process driven tangent. Delivery and logistics companies have now a larger consumer market, more demands on efficiency, greater customer satisfaction and a larger geographical area to cover. This entails that there is a greater need for proper planning, scheduling, routing and other logistical issues. This is a high man power driven industry and it means that there is the challenge of managing this large number of field workforce. Field force management is crucial for the successful operations of the industry and with digitization and greater customer expectation field force management software can ensure a more efficient and productive system
Customers are varied today and packages may range from few documents to hundreds of kilograms of material to be shipped. Organizations usually staff their personnel who are specifically into pick up and the other team that delivers. This poses a challenge many a times. Time is of crucial importance in the movement of material from one place to another. With field force management solutions it is possible to route the schedule based on priority, size, distance, and time. additionally merging these two activities when there is a reverse pick up saves time and operational costs. Managers can generate pick up and drop points based on the locations of the sellers and the field workforce and with mobile technology leveraged can guide the field workforce. SMS notification through API integration can empower the field force to consolidate orders from multiple sellers. Volumetric weight and dimensions when captured can lead to better route planning and scheduling thus Capacity planning can be an advantage.
Gone are the days when one did not know of a postal delivery and would many a times be surprised by the arrival of a package. With businesses growing and the businesses having greater geographical reach movement of goods has become the norm of the day. As the customer base increases the quantum of customer handling becomes a huge challenge. Customers are more demanding today and the biggest frustration that they face is that they do not have insights into the time and path of the delivery or pick up. A direct insight into the timing of the fleet and the field staff locations can optimize planning. By having an interface with the customer the delivery or the pickup can be tracked and the service improved for the customer. This leads to greater customer satisfaction and repeat business.
With the increase in operations the number of employees from drivers to staff that is placed in various geographic locations has also risen. Manpower management is one of the toughest of the challenges that managers encounter. Robust work-order management solutions can help in better efficiency. Maintaining a high level of swift supply chain velocity is one of the key factors that distinguishes the organizations from others and gives the competitive edge. Fieldez’s field force management software enables QR/bar code scanning for quicker processing and better time management. Other work –order modules like geofence attendance, proof of work, generation of quotations and invoices lead to lesser paperwork and better supervision from the mangers. This will also enable the manager to better handle team schedule and team utilization.
As a field-staff manager, one is quite burdened having to juggle through a lot of back-office paperwork, tracking multiple assets and service requests.
FieldEZ’s fast asset tracking software not only helps your field staff in getting to the right location and navigating but serves as a brilliant tool to help your field staff managers know when and where the service is being provided by the field staff.
For any business, the ability to quickly capture and track overall flow of revenue is critical. Without a strong financial asset flow and profit visibility, it is not easy for any businesses to sustain.