Future-ready Banking and Insurance to connect workforce

The changing scenario of digital connectivity, mobile phones, interoperability, and the ability to bring services to customers wherever they are and whenever they want has led the two sectors – Banking and Insurance to adapt technology in its operations. This is evident from changes in transactions seen today. However the penetration of the sector in the rural areas has been limited due to inability of the agents to reach remote areas. Operations such as loan management, collections, investments, customer experience, sales, branding have all been augmented with the leverage of technological innovations by both the Banking industry and the BFSI. Field sales management has also been a beneficiary of this.