Future-ready Banking and Insurance Sales Force Automation Software for a connected workforce
The changing scenario of digital connectivity, mobile phones, interoperability, and the ability to bring services to customers wherever they are and whenever they want has led the two sectors – Banking and Insurance to adapt technology in its operations. This is evident from changes in transactions seen today. However the penetration of the sector in the rural areas has been limited due to inability of the agents to reach remote areas. Operations such as loan management, collections, investments, customer experience, sales, branding have all been augmented with the leverage of technological innovations by both the Banking industry and the BFSI. Field resource management has also been a beneficiary of this.
When there is money involved the level of security and the compliance factors are always high. Banks and insurance companies need to pay greater attention to the aspect of security and regulatory compliance. Transport of liquid cash from point A to point B is to be monitored every minute to e sure that there is safe transfer. There have been many instances when the trucks have gone missing along with the cash and never found. But with the introduction of technology this has been mitigated to a large extent. Field force management software provides the bankers with options of tracking the vehicle and keeping a tab on its movement. The managers are in the know of the location of the vehicle and thus security is enhanced.
With the spread of the banks the field force personnel have also increased in number. The expansion of the banks and the insurance companies has led to various departments like Credit and Debit cards, Loans, Mutual funds, Insurance, Business and Corporate Banking. Each of the departments has its field workforce. The processes and procedures to track becomes difficult and the gap in communication many a times leads to low productivity. Engaging a field force management software helps to streamline work and creates transparency. Field staff at the location with the help of Fieldez’s field force management software can remain connected to the back office. Logging in and entering attendance to receiving work orders and assignments, to sending alerts to the back office of the progress of work, can be remotely accessed by the managers. The field workforce can upload images and customised reports thus ensuring that the focus is on the job and not just job reporting.
Insurance and banking field workforce is a strong arm of the network that generates a larger customer base. Lead Management is an essential part of the growth of the banks and the insurance companies. Tools have been designed to make this task easier and Fieldez’s field force management solutions cater to this need too. Data such as target product, geo location, current load, proclivity to convert area all gathered. It becomes easy to track the workflow when allotted as the information is easily accessible to the field staff. This helps in cost effectiveness, increased customer base and ease of operations.
As a field-staff manager, one is quite burdened having to juggle through a lot of back-office paperwork, tracking multiple assets and service requests.
FieldEZ’s fast asset tracking software not only helps your field staff in getting to the right location and navigating but serves as a brilliant tool to help your field staff managers know when and where the service is being provided by the field staff.
For any business, the ability to quickly capture and track overall flow of revenue is critical. Without a strong financial asset flow and profit visibility, it is not easy for any businesses to sustain.