Digitize with Mobile Field Service Management software
Field Service Management (FSM) has significantly evolved in the past few years, and today it encompasses not just scheduling, dispatching, work order management but also route optimization, intelligent scheduling, real time status update etc. FSM software allows businesses to impart the best field service solutions to their clients that work seamlessly with their current back office solution right from the beginning.
Technician Visibility – Knowing the exact location of the service technician.
Technician Utilization – Knowing how best to utilize the technician capacity.
Quick Job Response and Resolution – Prompt response to a ticket/customer query and aim to resolve it fast.
Driving directions, service history and details. Advanced ticket management on mobile to update status of the job etc.
Attendance, Leave & Expense Management on mobile – with manager approval . Auto-scheduling & assignment. Field technicians are automatically assigned jobs based on proximity, availability, priority, skill and work-load. Request and check for availability of spare part at the HQ / warehouse.
Collaborate with other team members with information sharing, message board and chat Paperless invoicing to capture customer signature & feedback Seamless integration with service technician and back office fosters real-time information exchange.
For Field Technician
Your field service technician or staff can now update their call or ticket instantly being mobile or from the customer’s location without having to travel back to office.
No more errors or double entries of data since a field service management application is easy to use and configure with proper validations.
All the required information essential for your field service staff and technicians are available on the go through the application on their mobile devices updated by your field service managers.
For Field Manager
The FieldEZ mobile application works with the field service technician’s mobile device to capture GPS coordinates for location tracking.
This data can be used to automatically calculate the distance covered by your field service staffs on a single day.
Reduced technician travel time and improved utilization leads to huge costs savings.
The FieldEZ application also helps in reducing technician travel time hence improving utilization of your resources judiciously and cutting down on the extra costs.
It will improve customer loyalty through a quicker response and turnaround time.
Happy field service technicians and staffs results in lower attrition rate, better morale and job efficiency hence increases productivity and business growth.
It is a key in making improved savings through better resource utilization and cutting down on cost.
Pioneers in field force automation for sales and customer Management
Flexible Pricing model
One stop shop solution for Field Service, Field Sales, Order Management & Location / Profile Tracking
Support iOS, Android and Windows
Flexible Hosting options
(Public /Private Cloud/On – premise)
Plug and Play modal
(East to configure and go live)
Customer calls Service Centre
Ticket is quickly logged in as customer details are immediately pulled up and updated – no need to capture duplicate customer info.
Service Centre Dispatcher assigns to Engineer
Automatically assign based on Location Skils, Availabilty and Work-load, Auto-as signment can even be customized to meet the company’s requirements.
Service Technician received Job alert
Extensive details provided on mobile, customer location, driving directions , best route, contact details, past ticket history & resolution, Spare parts required, etc.
Technician visit customer and updates the Job
Any job info can be updated and sync-ed to HQ including spare part request, chat with our technician on resolution, checklist verification and photo capture.
Technician fixes the issue and closes the ticket
Ticket is quickly logged in as customer details are immediately pulled up and updated- no need to capture duplicate customer info.