FAQs on Field Service Management Software
- Which industries use field service management software?
The management of resources can be done effectively with the help of field service management software. Any industry with a requirement of on-field employees needs field service management software. By using this software, enterprises can manage their field workers easily and improve overall efficiency.
Field service management software is used in several industries:
- Telecommunications and Cable industry
- Healthcare industry
- Postal and Packaging industry
- HVAC industry
- Insurance Industry
- Engineering, mining, industrial, and manufacturing industries
In short, any industry that provides door-to-door services can use field service management software and reap its benefits. Even companies that generate leads through door-to-door sales can use this software.
- What operations are there in the field services?
There are 3 primary operations in field services:
After the purchasing process, customers are provided installation services by some companies. The company’s technicians ensure a proper installation of the product—for example, the installation of a television or an AC.
Different companies provide maintenance services for their products. The technicians are required to take preventive and proactive measures to maintain the quality of the products. They are also available for corrective actions to be taken on a damaged/broken product.
Field service employees can also provide advice to customers to make their products work efficiently. They also engage in the sales service, and hence they advertise the company’s product to potential customers.
- Are field service engineers exempt employees?
Many companies hire field service engineers and technicians to provide installation and maintenance services to their customers. Most of the work is manual labor work for these employees, and hence they are eligible for overtime bonus. Though, some companies do not provide any overtime compensation.
Field service engineers should not be considered exempt employees and should be valued according to their work. In some cases, field service engineers are overworked and work up to 40 hours a week. These employees can file a lawsuit against the companies if they treat them as exempt employees.
- What are the responsibilities of a field service engineer?
A field service engineer should be adept at handling technology as most of their work deals with electronic devices or computer systems. The primary duty of a field service engineer is to provide satisfaction to the customers.
A field service engineer is responsible for analyzing the problem in a damaged/broken product and repair it quickly. They are also responsible for the proper installation of devices in the customer’s environment. They are also responsible for providing informative advice about the preventive and proactive measures to be taken.
- Which is the best field service software?
FieldEZ is the best field force management software. We provide different software as per your requirement. FieldEZ lite and FieldEZ pro are the two software provided for small businesses and large businesses, respectively. We provide live demos of both versions.
We are the best field force management software as we are trusted by renowned companies. DHFL, Wipro, Dell, Asian paints, and AT&T are some of our prominent clients. We value the requirements of our customers. Our mobile field force management software is available on both IOS and android.
- What is the role of FSM in Salesforce?
A field service management software focuses on managing the resources of a company involved in providing field services. The software can also help manage the salesforce of a company. With the help of this software, you can track the progress of your salesforce easily.
The software helps you in participating in the field service. It enables you to analyze the leads quickly and convert potential leads. There is an instant reflection of the work on your dashboard. You can ensure that every sales employee of the company is giving his/her best.
- Is FSM software an open-source software?
There are many open-source FSM software in the market. This type of software provides the basic functionalities of FSM software. Some of the popular open-source FSM softwares are Fergus, Housecall Pro, ServiceMax, Loc8, ReachOut Suite, ServiceTrade, Tasker, and RazorSync.
Well, you will not get all the trending features in free FSM software. To enjoy customized features and extraordinary benefits, you need to invest some money in FSM software. Along with trending features, you will also get technical support from the company. The company will do the entire deployment of the software.
- What is the purpose of field management software?
Any software is always needed to make tasks easier for the company. With the help of field service management software, you can easily track your field employees. You can ensure that the field forces are giving their best. It works as a third eye for you to follow the work done by your field force and measure the efficiency of the work.
You can ensure paperless management of your entire field force with the help of this software. It helps track your employees and helps in improving the overall efficiency of the company.
- What are the advantages of implementing Field Service Management software?
The primary advantage of field service management software is the proper and easy management of the company’s resources. It makes the task of tracking your employees easy, and you can ensure that the field employees are delivering the required efforts.
Some other essential features of implementing field service management software are listed below:
- Instant reflection of work on the app
- Analyze your leads with ease
- Actively participate in your fieldwork
- Use your field force wisely
- Inventory Management
- Job Scheduling
- Dashboards and Reports
- Invoicing and Payment
- Work Order Management
- When should I implement field service management software?
First of all, take a look at the number of field service employees working in your company. If the number is small, you can manage the process without the software. The software will be particularly beneficial when the field force is large in number.
Another criteria that you can consider is the results. If you are not satisfied with the results of your field force, you can implement the software to improve the management of resources. Field service management software will provide additional features that can be helpful in other operations of the company.
- How do you manage a field service technician?
First of all, to manage a field service technician, you need to have a planned work calendar for the technician. The field service technician should be briefed on his/her duties and responsibilities. These steps are necessary to make your field service employee work-ready.
You can use field service management software by FieldEZ to ensure smooth management of your field force. The field service management software offers various features that can be beneficial for your company. It eases out the process of tracking your field service employees, and the mode of reporting the work becomes flexible.
- Is Jira a service management tool?
Yes, Jira is a service management tool. It helps collaborate with Dev, IT Ops, and business teams to collaborate quickly and deliver satisfactory results to the customers. The software is used by many reputed companies and is positively rated by the customers.
Essential features of the Jira app are:
- Deliver Value Fast.
- Make Work Visible
- Connect Dev and Ops.
You can get the software for free on the website of Atlassian, and they also provide you with a live demo of the software.
- How can I improve my field service?
You can only improve your field service if you improve your field workers’ efficiency and quality of the work done. Improving and managing your field service can prove to be a very complex task. Even with a lot of effort, it is possible that you may not be able to improve your service to the desired level.
An easy and efficient way to improve your field service is to implement field service management software. This software will help you manage your resources, track your employees, and improve the efficiency of your field services. You can also enjoy the benefits of other features to boost the overall results of your company.
- How can I become a field service engineer?
To become a field service engineer, you need to have sound technical skills. However, the skills would differ from company to company. You must have problem-analysis skills and troubleshooting skills. Along with these, you need basic communication skills to interact with the customers.
The candidates usually require an engineering degree or similar training to qualify for becoming a field service engineer. You should be aware of the duties and responsibilities of a field service engineer and shape your skills accordingly. It will help if you are hardworking as the job needs a lot of manual work.
- How large is the field service industry?
The global field service management market value was $3.12 billion in 2018, and it keeps on growing. The industry is a massive one, with millions of field service employees working in it. There are various sectors included in the field service industry.
- Telecommunications and Cable industry.
- Healthcare industry.
- Postal and Packaging industry.
- HVAC industry.
- Insurance Industry.
- Engineering, mining, industrial, and manufacturing industries.
The field service market is expected to grow by 16.5 percent in the year 2022.