The Complete Field Service Management Solution for Delivery, E-commerce and Logistics Companies
As a Pickup/delivery personnel
- Receive customer calls ‘ON THE GO’ along with reminders on payments to be collected/service to be delivered
- View customer locations on map and get driving directions to the same. Plan your travel time efficiently.
- Update status of calls thru your mobile-dispense with any handwritten communication to customers
- Attach files /cheques/photos to the call for offsite analysis.
- Capture customer feedback & signature on the service provided and generate bills, receive payments including card payments
- Instantly update office on any payment/document collected or delivered
As a field coordinator
- Instantly know availability of field personnel
- Assign/schedule calls effectively with the help of their real time location information.
- Track the utilization of your field personnel time – call response time, travel time, out of office time, overtime etc.
- Get timely, accurate and valuable information on how efficiently your field team is deployed and improve on the same.
- Do away with time consuming report generation like delivery reports, collection reports etc
- Provide real time status reply to customer queries
Features that matter to your Organization:
FieldEZ mobile business management software simplifies and automates your field process
and gives you more time to focus on your core operations.
Simple and Powerful Job Assignment
A simple and easy-to-use interface that allows for immediate job assignment, while optimizing for distances and other jobs. Delivery person can enter the attendance in / out times complete all update directly from the mobile or tablet – saving time, money and paper!
Location, Time & Material Tracking
Track your field teams in real-time, so that any ad-hoc job can be efficiently assigned based on your team’s distance from the customer. It also helps you in rescheduling jobs and optimization of your operations. Track and receive alerts on your field team’s activities directly on your mobile.
And more of the features you actually care about:
Work Order Management
Update work statuses on the go and in real-time
Reports & Analytics
Access a repository of standard reports, with an option to create custom reports
Field staff can clock-in/ clock-out times and record attendance on their mobiles
Set up business processes quickly and intuitively using FieldEZ’s powerful Configuration Engine
Configurable Forms & Customization
Build your own form with your own terminology and data types/ business validations
Instant Customer Feedback
Capture live customer feedback that can be viewed immediately by manager
Alerts, Messages & Notifications
Email and SMS notification options are available at each stage of the business process
Broadcast announcements to your field staff across group, department, territory and organizational levels
The FieldEZ Advantage
FieldEZ’s on-mobile solution for home security helps you effortlessly manage and organize your clients with a simple,
intuitive software design that can be customized to suit any requirement. One can track invoicing and billing, provide a
real-time schedule straight to your employees’ smartphone, and capture valuable customer feedback all using FieldEZ’s
home security software
Easy To Implement
Works on any mobile device & OS Integration possible with QuickBooks, Sage, Excel and more!
Easy To Use
Simple to use workflows
Excellent support and training
Configuration, not customization
Industry specific Templates
Map any business process in minutes