In an organization dealing with a lot of inventories and stock, it is important to have a rigorous distribution management system. A distribution management system or DMS is an offering of applications seamlessly designed to monitor and control the overall network of distribution efficiently and reliably. It is an integral part of your organization’s supply chain management and acts as a decision support system in assisting with the back end and your field service staffs and technicians.
Serves as an allround wizard
A distribution management system plays an important role in reducing outages, minimizing time and managing work efficiently, maintaining desirable frequency and number of stock, helps in stock requisition and managing key deliverables of the business.
Key features of DMS
Reduces the duration of outages and improves the accuracy and speed of predictions in outages thereby reducing manual labour while calculating and managing the outages. It also improves the overall operational efficiency of your organization hence effectively helps you in utilising your resources and bring down the workload on your field service managers and technicians thereby increases customer satisfaction.
Solves Complex Problems
A distribution management software is a software which will help your field service managers manage their distribution activities, including inventory management, purchasing, warehouse management and helps in integrating these complex activities with your company’s profitability and growth.
Scheduling, Dispatching and Managing your field service staff
One of the core processes in a field service management industry is scheduling, dispatching and managing field service staff and technicians. Dispatching is the act where your field service managers are sending your field service staffs out to fix a problem or service your customers. The process of dispatching is critical, as it is important to first gauge the problem, derive to a possible solution, get proper spare parts ready and analyze who will be your best technician to has.
Geography
It is important that while sending a field service technician out to close a call or serve a customer you keep into consideration the distance between his one stop to the other. This not only saves time but increases productivity and the total number of calls closed is also high.
Adjustments
Most of the time the routes of a field service staff is predetermined but there are cases of emergency calls to be taken care of, in these case the replacement of your staff or an adjustment that needs to be made has to be kept into deliberation.
Variables
It is critical that your field service managers appoint and assign the right task to the right technician otherwise the work just becomes more cumbersome. While appointing your field service staffs you should always remember to have a mixed set of people who are well versed with certain skills and expertise in order to match up with the customer requirements.
Distribution Management System Benefits
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