Dispatch Management Software
Whether you are deployed in industrial machines and equipment industry, from the oil and gas or construction set-up, you know that a streamlined service dispatch process makes managing service calls easier for engineers, representatives, and improves customer experience.
With FieldEZ’s enterprise-class, on-demand dispatch management software solution system, companies can seamlessly integrate their order systems and enter service dispatch details allowing fine control over how work is assigned and scheduled.
Our dispatch software helps identify ways to improve performance and allows the supervisor to easily see what is happening in the field or the floor.
Optimizing Field Service – Give away unwanted inefficiencies and achieve optimal workforce utilization and productivity by real time accessibility of data. There is much wastage of time spent by the service manager, back-office dispatchers and field technicians looking for information to enable completion of key processes such as task completion, scheduling, parts and customer information. All this can be optimized by using our dispatching software.
Reducing Paperwork/Administrative Tasks – The time consumed in performing manual paperwork in terms of forms or contracts, and administrative tasks can be a huge inhibitor and distraction to workforce utilization, customer service and overall service profitability. Enjoy more customer time which results in completion of more jobs per day, which creates a compounding effect on response time commitments being met.
Real-time Communication – Our dispatching software empowers the mobile workforce to perform tasks, check orders and inventory status while mobile. They are able to act decisively with immediate access to information and respond to customer situations with the most up-to-date information.
To find full benefits of improved field productivity, measurable cost reductions and higher customer satisfaction, reach out to us today.