Usage of Augmented Reality in the Field Service Management Industry
There is a huge opportunity in the market if you are looking at enhancing your field service business with technologies related to augmented reality. There are various ways in which AR supports or can support field service organizations and majorly through the camera in your smartphones.
In case of a problem or emergency with the product at your customer’s location, you can connect your field service technician and your customer in a manner that the user can directly point out the problem at hand for the technician to get a clear view of the issue and can analyze and hence take the user with the process of fixing up the problem in an orderly manner.
FieldEZ and the use of Augmented Reality
As we already know and have discovered that augmented reality is moulding the future of not just gaming but businesses too. It is inevitable to not see how things might go or advancements may be made with the help of augmented reality in the field of field service management. The good news is, we at FieldEZ have already started our work on delivering the best possible experience of augmented reality to service your customers promptly.
With the new technology of AR that we are planning to invest in, it will be a part of the handheld devices technology used in AR. Once there is a problem that you customer notices, your field service technicians will be notified and your customers can share their screen with your field service technicians thereby giving them the access to scan the device and look for possible issues then rectifying them. Let’s see how we progress and move ahead working with the changing setups in technology and we promise we will keep making these advancements in order to deliver you with the best in the industry.
A field Service Management(FSM) Solutions enable organisation to:
Decrease onsite visits by your technicians
This new way of troubleshooting capabilities has the potential to greatly decrease the number of onsite visits between the field service technicians and your customers. This will save a huge amount of cost and time both spend on resources and for the customers.
Notify end-user or the customer right in time
In case the field service staff or technician is needed onsite, the AR application will notify the end user about the status of the request in real-time. This status update will also include the appropriate location of the field service technician or staff with the help of GPS as well as push notifications to your customer’s device so that the customer has a track of the estimated time of arrival of the technician which thereby saves time and resources.