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Utilities and Smart Grid

Future ready Utilities and Smart Grid software for a connected workforce

‘The grid’ refers to the network of transmission lines, substations, transformers, poles that supply electricity from the power plant to homes and businesses. Electricity has been supplied to homes and businesses for over a century now and has seen technological changes and adaptations. Advances in technology has led to the girds becoming smart, which means that what existed as a one way chain is now a two way reception. Smart grids allow two way communications between the customer and the utility. The smart grid provides the energy industry with opportunity to move into a space of greater efficiency, reliability and availability. This puts pressure on the field workforce to be that much more accurate, effective, timely and precise in delivering the services to the customers. Field force management solutions come to the rescue of the field force personnel – with mobile access to work management tools, data and maps they are able to achieve high productivity and customer satisfaction.

Industry Highlights & Segmentation

Distributed Generation

The advancement in technology has led to the use of smart meters by energy suppliers. Access to accurate information of the generation and consumption by each customer arms the energy supplier to develop demand-response programs. Digitisation of the same means, that there is improved and extensive data available as well as data analytics to be employed. This can create a chaotic situation if not dealt in an organized manner. The field workforce with their mobile applications through the field force management solutions can achieve a higher degree of customer satisfaction.Maintenance contracts, leads and such can be efficiently coordinated by the back office with the technician on the field, thus saving time and improving effectiveness. Managers can brief the field force personnel of the impending maintenance contracts and ensure that there is no time wasted thus leading to a more cost efficient process.

Productive tools for field workforce

Smart grids and utilities have been one of the areas where cutting edge technology has been leveraged for optimal results and productivity. Smartphones are used by a large section of the field workforce and have become powerful tools to boost productivity. Smartphones provide the required platform that grid companies can digitize their field force work management processes for a greater effect. Better asset management, scheduling, planning, dispatch and job closure are some of the key benefits. Fieldez’s field force management solutions can apply this tool kit to perk up the productivity of the field force. GPS and traffic updates enable better route planning and management tools. Access to the range of available spare or replacement parts, the stock and chat options can minimise errors paving the way for greater time management and efficiency.

Field Area Network

Power grids are becoming more complex with technologies that are smarter and practices that are multifaceted; an efficient automation becomes a value add. It’s imperative that there is support for growth as newer energy models are adapted to reduce the frequency and duration of outages. Field force management software can make a difference by monitoring, alerting the field workforce to gear into immediate action. This helps in reducing operating costs and minimizing the downtime. By assigning the right technician based on skill, location and availability the manager can keep a track on the progress of work and on the closure of the same.

Benefits of Plumbing Service Software

Job Scheduling & Service Dispatch

A simple and easy-to-use interface that allows for immediate crew dispatch, while optimizing for distances and other jobs.

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Work Order Management

Track your field teams in real-time, so that any ad-hoc job can be efficiently assigned based on your team’s distance from the customer.

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Expenses & Claims

100% paperless solution that can electronically capture customer signature & feedback . Seamless integration with accounting tools like QuickBooks & Sage.

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