Future ready Utilities and Smart Grid software for a connected workforce
‘The grid’ refers to the network of transmission lines, substations, transformers, poles that supply electricity from the power plant to homes and businesses. Electricity has been supplied to homes and businesses for over a century now and has seen technological changes and adaptations. Advances in technology has led to the girds becoming smart, which means that what existed as a one way chain is now a two way reception. Smart grids allow two way communications between the customer and the utility. The smart grid provides the energy industry with opportunity to move into a space of greater efficiency, reliability and availability. This puts pressure on the field workforce to be that much more accurate, effective, timely and precise in delivering the services to the customers. Field force management solutions come to the rescue of the field force personnel – with mobile access to work management tools, data and maps they are able to achieve high productivity and customer satisfaction.