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Do we have to rethink the future of mobility?

Enterprise Mobility

Environment sustainability and cost-effectiveness are the two significant factors driving the automotive industry today. The massive transformation the automotive industry is going through is getting increasingly rapid. Car ownership and vehicular mobility are off the list of trending topics and have been taken over by smart city planning through smart mobility solutions such as electronic vehicles and shared mobility solutions.

Do we have to rethink the future of mobility?

 

The size of the global electric vehicle market in terms of revenue was $83.54 billion in 2012 and is expected to increase to $271.67 billion by 2019. The potential in the market is massive, and it is up to the manufacturers and enthusiasts in the mobility space to bring these innovations close to the end consumer.

 

Towards a Cleaner, Cheaper Tomorrow

 

With on-demand services in the mobility sector, shared vehicles will be made available as and when commuters need them. With the rise in electric vehicles, fuel consumption will fall drastically, leading us to a cleaner and greener future. In terms of the environmental benefits, this is of significant value as we try and embrace the more efficient methods of transportation.

 

Building mobility-friendly and sustainable cities will demand a lot of focus on commercializing and spreading the idea of electric vehicles, autonomous shared vehicles, etc. Many cities around the world have already started adoption of cycling and walking as the dominating modes of transport, and in cases where people don’t want to give up the comfort of their cars, electric vehicles are being promoted.

 

For a rapid shift in redefining mobility, governments around the world will need to lay out incentives and policies that make the evolution a seamless and voluntary one, where citizens feel that moving on to this innovative mobility space will be the right thing to do. At the individual and societal front, people have separated the tag of the status symbol from their cars, and have moved on to bicycles in a bid to save time and eliminate the stagnancy in traffic congestion.

 

Four Key Trends That Will Shape Mobility Forever

 

According to a survey, four key factors are shaping trends and practices, and are being followed to bring about massive changes in the mobility sector.

 

1. Development of sustainable assets – For the next 25 years, people are expected to demand more and more efficient and sustainable solutions that can help them save energy, costs, and time while commuting from one place to another. In the survey, about 80% of participants were of the opinion that private cars and vehicles would decrease in numbers as years pass by, and 70% participants said they expected an exponential rise in car sharing and pooling. As we move towards the future of completely autonomous vehicles, it will be a rapid transition from where we are today, to where we imagine mobility tomorrow.

 

2. Integration of Mobility – As a matter of fact, great customer experience in the mobility sector will entail leaving out the details of transportation to the software. The users of the system will have to worry less about their modes of transportation, and they will have an easier time deciding on their journey’s nuances. With the integration of personal mobility solutions into software and applications, people will only get to know when to be ready, and all other decisions will be smarty handled by the advanced computer system.

 

3. Smarter Cities – By the year 2050, about 70 percent of the world’s population will live in urban settings. With cities getting populated, and urbanization increasing to full speed, the need for smarter mobility solutions is becoming the need of the hour. Rather being driven by innovation, the mobility space here is getting upgraded because of a necessity for smarter solutions of transportation that can handle the rising demands with ease. With the rise in public transportation, real-time data monitoring, and passenger flow management, minimization of traffic congestion will be guaranteed.

 

4. Competition and Innovation – In the mobility sector, companies are trying to bring about the latest technologies, and striving to launch them first! This competition is a healthy one, and the rapid changes are a result of the same. Among the mobility and transportation sector’s major players such as General Motors, Ford, Volkswagen, Toyota, etc., there is a rush to reach innovation first, and the direct impact can be felt in the accelerated pace of the change.

 

With fleets of vehicles and electrification of the mobility space, it is estimated that the cost of transportation per mile will be reduced by about 70 percent, helping people save huge amounts annually. As mobility players team up with entertainment providers, the user experience will be elevated as an added benefit.

 

With the rear-view mirror in sight, we can see clearly the rapid pace of transformation in the mobility sector, and can easily determine how far we’ve reached towards completely digitized mobility.

 

SEE ALSO: THE FUTURE OF FIELD SERVICE – INTERNET OF THINGS

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The Future of Field Service: Internet of Things

IOT Field Service Management

According to studies conducted recently, about 52 percent of field service companies still rely on manual coordination. For these companies, a field service management software is either in its primary stages or does not exist at all., the future looks promising with the rapid shifts in the field service management space, thanks to technology.

 

It is predicted that by 2020, a whopping 20.4 billion devices and gadgets will be linked to the Internet as part of the booming IoT industry. Internet of Things (IoT) has become a viable way of delivering customer-centric services. This customer-centricity leads to customer satisfaction and ultimately results in substantial boosts in sales and profits.

IOT Field Service Management

As customer retention becomes a challenge for businesses, they seek to take help from the IoT to improve their customer engagement and deliver customer-first services, products and experiences.

 

With the round-the-clock availability of IoT services, it becomes easier and feasible to deliver services around the globe, at any time of the day. The immense potential in the IoT is now being leveraged in the field service management industry.

Internet of Things Equals Outstanding Customer Experience

Most field service companies know that their customers want their operations to go on without any hassle. So, they focus on measuring parameters that ensure minimal disruption to customer’s operations.

 

With the Internet of Things, field service management companies are now measuring parameters like the availability of components, the up-time of parts, the amount of time spent on site, etc. This is a proactive approach to detect issues before they make a lasting impact and to correct faults by predicting them in advance.

 

Field Service Management is witnessing a paradigm shift in the way workmen manage their operations and communicate their progress back to their employer. Through IoT, all the information updating, retrieval, and creation is possible on-the-go. This is why the Internet of Things has become a huge hype among the top field service providers.

 

It is estimated that about 74 percent of the best Field Service providers consider serviceable assets and equipment as the focal of their customer satisfaction. These companies also employ IoT technology to ensure sustained customer satisfaction. They find out the key statistics of their jobs and facilitate predictive maintenance by foreseeing the damages that could happen in a device or an app. This step allows them to be on top of their game.

Field Service Management – The Rich IoT Experience

Experts in the field service management space believe that the Internet of Things is about to have an impact on the world larger than the Internet itself. People are of the opinion that the Internet of Things will drive devices and gadgets that will allow companies to deliver world-class field service at the click of a button.

 

When the device that a company delivers has a small chip that connects it to the Internet, the device will let them know when it needs to be serviced, even before a glitch is detected. This will help make sure that there is never any hitch in the customer’s experience.

 

If this is not a revolution, what is? The devices connected to the Internet are capable of streaming information to their manufacturers about their service history, when they were installed, the problems that were discovered, etc. This will help in the collection of first-hand information that can be used to deliver field service instantaneously.

Sophisticated Knowledge Exchange with The Internet of Things

Another aspect where IoT can prove to be revolutionizing is the matter of knowledge exchange between the field service providers within an organization. When a field service personnel comes across a challenge and addresses it, the information should be harnessed and communicated across to other men in the space so that they can leverage the knowledge when they come across a similar situation.

 

This intelligent system has to be in-the-moment to deliver quick information over the Internet to the various professionals who may need it. Through this application of IoT, the need to document and share information manually will disappear, with the added advantages of reduced manual errors and speed of communication.

 

Also, this knowledge-sharing system should be unique to field-service as the industry has a lot of quirkiness of its own and can derive huge benefits from such a system.

 

Routing Specialized Field Agents with IoT

When the cause and the fault in a device will be communicated beforehand, the managers in a field service management company will be able to route their workmen according to their specialized skill set. This will lead to proper routing of agents according to the tasks they are best at. We can only imagine the outcome of this provision – enhanced customer experience and satisfaction because when the best person for it will do the job, the service will undoubtedly be exceptional

The Flip Side of IoT in Field Services

While the applications of IoT in the field service industry are many, there are a few speed-breakers too. Companies will have to leverage best-in-class Big Data and Analytics platforms and exceptional technologies to achieve the accuracy and speed of service delivery with IoT.

 

Also, there are a few other aspects to consider, like the ownership of the data that will be the center of all IoT applications. Nonetheless, we are sure of one thing, the pen and paper era is gone forever, for the good.

SEE ALSO: FIELDEZ RANKS NO.1 IN CAPTERRA’S TOP 20 FIELD SERVICE MANAGEMENT SOFTWARE