The past years have proved to be an exciting and transformative period for the service and support industry. Similar to every other industry, customer experience has prevailed and will continue to in the future as the ultimate differentiator that will drive innovation at a rapid speed. Service providing organizations, globally, are increasingly using field services as a means to please customers.
https://www.fieldez.com/wp-content/uploads/2018/06/field-service-support-services.jpg4441200FieldEZ Inc.https://www.fieldez.com/wp-content/uploads/2018/08/FieldEZ-New-Logo-Field-Force-Management..pngFieldEZ Inc.2018-06-19 09:39:142018-06-19 11:23:4910 Ways Service and Support Will Change by 2020
Artificial Intelligence can be seen as the focal point of the evolution of machines. Machine today are learning to perform reasoning and thinking, some aspects that were only previously associated with humans. Businesses in all major industries have started building from the ground up, their AI strategies. According to fresh studies, by 2020, about 57% of businesses will have to know what their buyers need before they even tell them. This should compel businesses today to invest in AI. Buyers of tomorrow will need predictive system capabilities that reduce their part of the job.
Field Service Management is growing at a phenomenal rate, and the buzz in the industry today is about all things connected to the Internet enabling Automation. When a company deploys its employees outside its premises, mostly traveling to various client locations each day, most companies need a system in place to track the status of the operations remotely.
https://www.fieldez.com/wp-content/uploads/2016/04/Field-Service-Management-Software-for-Industrial-Equipment-and-Machines.jpg6841836FieldEZ Inc.https://www.fieldez.com/wp-content/uploads/2018/08/FieldEZ-New-Logo-Field-Force-Management..pngFieldEZ Inc.2018-04-10 06:31:232018-04-10 09:00:03Are you ready for fully automated field service?
The principles of the Agile methodology are few but powerful. It focuses on delivering continuous value to the customer through iterative product development cycles. The focus on customer-centricity is something that field service management can learn from an agile development process. Primarily, the agile methodology is applied to software product development and delivery and is used by several organizations throughout the world for their product research and development.
https://www.fieldez.com/wp-content/uploads/2018/02/banner-3-1.png381533FieldEZ Inc.https://www.fieldez.com/wp-content/uploads/2018/08/FieldEZ-New-Logo-Field-Force-Management..pngFieldEZ Inc.2018-04-09 13:28:192018-04-09 13:34:03Making Field Service Workforce Agile and Flexible
Through state-of-the-art field service management software, companies have begun managing their on-field personnel with ease and efficiency. In this world where we have more and more choices for products and services, customer service plays an important role. According to a recent survey, about 97% customers revealed that the customer service was an integral aspect of their loyalty towards a brand.
https://www.fieldez.com/wp-content/uploads/2018/02/report-1.png291472FieldEZ Inc.https://www.fieldez.com/wp-content/uploads/2018/08/FieldEZ-New-Logo-Field-Force-Management..pngFieldEZ Inc.2018-04-05 07:00:222018-04-05 07:31:15Which Trends are Shaping the Future of Field Service Management?
https://www.fieldez.com/wp-content/uploads/2018/03/fb_post.jpg6301200FieldEZ Inc.https://www.fieldez.com/wp-content/uploads/2018/08/FieldEZ-New-Logo-Field-Force-Management..pngFieldEZ Inc.2018-03-28 10:05:402018-04-26 11:10:24FIELDEZ RANKED NO.1 IN CAPTERRA’S TOP 20 FIELD SERVICE MANAGEMENT SOFTWARE