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10 Ways Service and Support Will Change by 2020

field service management support services

The past years have proved to be an exciting and transformative period for the service and support industry. Similar to every other industry, customer experience has prevailed and will continue to in the future as the ultimate differentiator that will drive innovation at a rapid speed. Service providing organizations, globally, are increasingly using field services as a means to please customers.

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Artificial Intelligence is Transforming Sales In Surprising Ways

Artificial Intelligence - Field Force Management

Artificial Intelligence is Transforming Sales, Big businesses and the small ones have all entered the fray when it comes to Artificial Intelligence. The technology is bringing in paradigm shifts to the way businesses are run all over the world. From developing neural networks to cognitive recognition, to changing the mainstream business landscape, AI is truly revolutionizing all areas of human experience. The field service management space is no exception to the effects of AI. Businesses are keeping track of their on-field workers through powerful software solutions, and are leveraging AI to make smart decisions about aspects such as the travel route for a service professional, the right time to contact a customer, etc.

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Unconventional Ways Artificial Intelligence Drives Business Value

Field service management companies are in a frenzy looking out for ways Artificial Intelligence

Artificial Intelligence can be seen as the focal point of the evolution of machines. Machine today are learning to perform reasoning and thinking, some aspects that were only previously associated with humans. Businesses in all major industries have started building from the ground up, their AI strategies. According to fresh studies, by 2020, about 57% of businesses will have to know what their buyers need before they even tell them. This should compel businesses today to invest in AI. Buyers of tomorrow will need predictive system capabilities that reduce their part of the job.