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Industrial Equipment & Machine Manufacturing

Transforming Field Service Management for Industrial Equipment & Machine Manufacturing Companies

FieldEZ’s field service transformation solution harnesses the power of IoT to offer a predictive maintenance solution to organizations, enabling them to delight their customers with minimal outages and downtimes.

FieldEZ enables remote monitoring and remote service that drive both a reduction in the costs of services and an improvement in the level of service. The huge volume of machine data is processed & analysed and can be used to improve reduce downtime of mission-critical assets, call volume in service center and mean time between failure. The FieldEZ platform automatically triggers work order based on connected product alerts, diagnose issues and also determines the best service response and dispatch based on customers’ SLAs, technicians qualifications and other resource availability. The platform is also extremely flexible and swift in its deployment giving you the agility for mission critical work across new processes.

For the Management

Efficient scheduling of manpower
Lowers operational costs – Automates scheduling and optimizes routing
Identifies real-time Revenue generating / maximizing opportunities
Outcome-based & SLA-driven management of Service Requests
Restructures Field Service function from Fixed cost to Variable cost
Faster customer response times thereby customer delight
Instant report availability of services done for future action
Reduces downtime of mission-critical assets/ equipment/ devices

For the Field Technician

Rapid notification of new or impending failures
Instant access to service history
Real time mobile dispatch, scheduling, routing
Improved productivity due to effective call scheduling
Prompt and relevant notifications from an automated personal assistant

For Customer

Condition-aware preventive maintenance
The right technician assigned, with the right parts, at the right time
M2M notifications of failures or impending problems
Rapid equipment repair and restoration
Service Level Agreement awareness and compliance
Complete service history

Features that matter to your Organization. FieldEZ offers the most comprehensive set of features to enable you to transfor the way you manage field service : Remote Sensing of Machine Data, Ticket Lifecycle Management, Automated Scheduling and Routing, Alerts & Messages, Customer Management, Quotes & Invoice, Priority & SLA Management, Leave and Attendance Management, Custom Reports, Integration to CRM/ ERP and others

The FieldEZ Advantage

FieldEZ’s on-mobile solution for home security helps you effortlessly manage and organize your clients with a simple,
intuitive software design that can be customized to suit any requirement. One can track invoicing and billing, provide a
real-time schedule straight to your employees’ smartphone, and capture valuable customer feedback all using FieldEZ’s
home security software