Implementation Engineer
Position : 1 | Experience :3-5 years | Location : Bangalore
About the role
We are looking for a passionate and highly skilled and motivated Implementation Engineer for our SAAS product, who would join our Professional Services team. We are looking for an individual with a strong technical background, good presence of mind, problem-solving ability, a passion for quality, and a desire to make a positive change in our products and services.
Roles & Responsibilities
- Requirements gathering and prototyping skills for our SAAS product
- Managing POCs or product trials
- Supporting the Sales team for technical discussions, integration discussions, solutioning etc • Conducting compatibility test and implementation of application for client environment • Interacting with customers for sign offs, delivery activities
- Ensuring on time go lives, end user trainings
- Providing post go-live support to customers
- Resolve product or service problems by clarifying the customer’s complaint; doing RCA; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints (Level 2 and 3) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- The candidate is expected to learn FieldEZ products and develop good domain knowledge to provide excellent customer problem resolution
- Use ticketing system for attending and resolving tickets (Level 2 and 3)
Skills & Experience
- Excellent communication skills
- Proficiency in MS Office and tools
- Good knowledge of SQL language and basic DBMS (MySQL/Oracle/SQL Server)
- Good knowledge of Java / J2EE
- Basic scripting in linux/python or similar
- Handle troubleshooting issues
- Be flexible with timings (occasional)
Educational Qualifications
B.Tech/ B.E or M.Tech/M.E (Computer Science/Information Technology/Electronics & Communication/ Information Science) , MCA from a reputed School and University