Tapping on the right service delivery strategy for your organization
Designing your enterprise mobility strategy can be a tough call and adding and eliminating factors will be something you need to focus on the most. While you design and devise your enterprise mobility strategy, concentrating on service delivery strategy is pivotal.
Enterprise Mobility and Field Service Management
Today when everything is going digital and when field service work also has taken a digital route, it is essential that your employees who usually tend to work outside of the office space are able to use mobile devices which are equipped with the appropriate software in order to complete their task smoothly. Enterprise mobility can prove to be beneficial for your field service staffs and managers and for your organization as a whole. Businesses who perform and execute enterprise mobility tend to have faster operations and are significantly more efficient at gathering data and producing reports. Your overall workforce will become more productive with working efficiently in less time consumed since your field service staffs will be dispatched to the relevant and appropriate location in a more efficient and besuited way.
A field Service Management(FSM) Solutions enable organisation to:
Deciding whether to buy new devices or whether to implement Buy Your Own Device (BYOD)
When you are planning to implement an enterprise mobility program, it is important to decide beforehand on a) what kind of device your field service technicians and staff is supposed to use and b) whether the device will be bought by your organization and distributed to all for business use or are you encouraging a buy your own device (BYOD) policy at work. For an affluent and successful implementation, it is necessary that this decision be taken and everyone is in congruence with the thought.
Look at the important functions your specific departments require
Every department has a different function to perform and have different requirements. Knowing what each of the departments of your field service organization needs will help you devise a enterprise mobility strategy which will inturn be helpful and beneficial for both your company and your field service managers and staffs. One of the most valuable construct of mobility is in the essence of how you and your organization use the gathered data in the field and what your organization and employees do with that data.
Choose a Field Service Software which works smoothly with the Back Office
When your field service staff ir technicians know their device has an access to the ERP system, this empowers them to perform the task at hand with complete adherence and concentration. It is essential to pick up a field service software that can be integrated with your already existing system present in the back office. FieldEZ’s application software connects and integrates with the already existing CRM or ERP in your office and helps linking up the data received by the field service staffs and sharing them with the back office directly to your field service managers.
It is of high importance to purchase a field service software that ensures your can connect to your CRM or ERP.
Assuring your field service software is available offline
Since your field service staffs are always mobile and are working in the fields as we way call it, it sometimes may happen that they are in a location where there is no network or internet connectivity or a wifi to access their devices in time. It is therefore crucial to choose a field service software like FieldEZ that even works offline. In this way, your field service staffs can always use the application no matter where they are and how weak the network or connectivity is. FieldEZ software works offline too and as soon as the internet is switched on or their is a wifi connectivity, the data is automatically synced and uploaded. This also helps your field service staff to perform their task without any hindrance or tension of not having internet access to update their work and gives them the freedom to work and update their status while being mobile.
Carry a routine check on all the data collected
It is crucial to realize the power of data and how carefully reviewing the data received from your field service staff is essential. It is from data that you can learn and find out how your field service staffs’ performance is and how productive they are at work, how much time they consume in performing a set task. You can also look at the total number of service tasks performed and calls completed by the field service staff in a single day, week or month and recognize the patterns and look at analyzing them as per your requirement. This is will not only help you to analyze the patterns and adequacy with which the task is being carried out by your field service staffs but will also be able to make business and operational decisions efficiently and effectively using insights and in assigning the right field service staff for the right job at hand. Reviewing this data on a timely basis will also give you an insight on whether changing and shuffling the tasks of your field service staffs have proved to be favourable or not. This can also help your field service manager to give you a detail insight on your processes and operation and help you and your field service manager maintain an effective predictive maintenance strategy.
Establishing an on-time and periodic training for your employees
Enterprise mobility and its functions are not a one day task or thing. You need to be sure that once you have successfully implemented enterprise mobility in your organization, it becomes essential to then assure there are regular trainings conducted and carried out for your employees and most importantly your field service staffs. In this fast paced and ever evolving technological context, there is a need to install new updates or processes every now and then which needs to be introduced to your employees and your field service staffs as they are constantly on the move and work in field. Regular trainings help your field service staffs to grow, learn, understand, interpret and make use of the new update easily and comfortably with their mobile devices and using software applications. A well trained field service staff is able to adapt to changing scenarios more easily and are not scared of any new updates, instead they make sure they learn everything in time in order to avoid any case of delay or hindrances.