Digital transformation and how the world sees it:
A stage wherein all the work at your company is carried out on papers. This is the first level and there are work done manually by employees from entering data to dispatching work related documents to taking attendance on records and attendance registers.
L1 is the stage where the partial work is carried out on paper and partial with the help of technology. This is the phase majority of the businesses today are and is a stage which can also be referred to as the transition stage.
This is the level where the business solutions are provided digitally. Companies have made the transition from a pen and paper method to working with the cutting edge technology making the use of mobile devices and syncing of the systems on the go. This is the first level of enterprise mobility (add link to enterprise mobility page). This is also the entry level of the solutions that we at FieldEZ provide to your organization with mobile devices and updates and synchronization on the go.
L3 is he advance version of enterprise mobility and are customized and used since there are a lot of transformations that are going on pertaining to this. For organizations to completely become digitized, it is important to maintain consistency in transforming one’s business and to constantly be updated with the current industry know hows. Augmented reality, artificial intelligence are part of L3 and to apply them correctly in your business, it is important to start from L1.
Field Service Management and the status of customer experience transformation
Digital business transformations are influenced by the following factors: Technology innovation, customer behavior and demand, and external environmental factors. In order to get a clarity on what they are, we have provided a brief summary on all.
Technological innovation refers to the nature and rate of change through which technological changes occurs and gets adapted. Transformation is not just about technology innovations or usage in the business, it is also about how these technological innovations are adopted and used. It is important to know if these innovations bring value to the organization and if they can easily be adopted in the organization or is the organization experiencing difficulties integrating this new technology into their system.
The next factor to keep into consideration is customer behavior. Consumer or customer behavior can be broadly classified as the decisions and actions influencing the behavior of the consumer towards a specific product, service, brand or an organization. What are the customer demands and expectations from your business and is your business able to meet the customer’s demand with the help of the latest technologies? Organizations have to deal with external influences such as regulatory laws, changing the economy, market competition, and business partner demands apart from just the customer and hence it is essential that these additional factors be kept into consideration too. A recent study was done by Forrester report and Accenture found that:
Digital Business Transformation and the Field Service Management Industry
Given the complexities of providing services and delivering cutting-edge voice, data, assistance, installations support, it is now a critical job for field service companies to employee technology based and supported field service system.
The way your field service saffs service and assist your customers goes a long way in being the deciding factor whether your customers will remain with you or choose to switch to another service provider. The job at hand for your field service staff is the deciding factor for your overall business and hence your field service staffs being the face of your organization should be abreast with all the latest tools and technologies that your organization is making use of in order to help assist your customers better.
The rise of digital has seen a rapid change in the way services are now done but what remains unchanged or which will take time to change is to replace the field service staff with technology. No matter how digitized our customers are, the satisfaction they get when a field service staff or representative meets and solves the issue is unparalleled.
Field service industry has become very technology driven and the proliferation of products which functions and are driven by data and the advances made in service delivery have motivated the companies to revamp their field service operations. Field service organizations have rapidly made significant investments in digital tools to improve employee productivity and enhancing customer experience. Digital collaboration tools and mobile devices enable field service staffs to share, send, and receive information regardless of time or place, and are connected to their co-workers, managers, and customers being mobile. Automated routing engines immediately accept work orders and allocate the appropriate resources based on priority, workers’ availability, skills needed, and scheduled appointment times a specific task that FieldEZ application makes easy to perform for you.This not only helps increase the productivity of your field service staff but also consumes less time and help to get the work done for your customers quickly and timely making it easier for your customer to track the updates and details on a real-time basis.
Provide seamless digital solution
Using FieldEZ software, it is now possible to provide digital solutions which allows your field service technicians to send and receive information throughout the day via text, FieldEZ’s mobile application on their smartphone or tablet, or e-mail. FieldEZ software makes life simple for both your organization (field service staffs and field service managers) and your customers. It takes care of both your employees’ and your customers’ requirement.
Developing all levels in an organization
Digital business transformation impacts not only businesses affairs and their strategic positioning but it also impacts and affects all levels of an organization. You must constantly challenge your organization and staffs to commit to deliver productivity using the best possible digital solution at your disposal in order to constantly improve and grow delivering best customer experience.
Digital business transformations are influenced by the following factors: Technology innovation, customer behavior and demand, and external environmental factors. In order to get a clarity on what they are, we have provided a brief summary on all