Cloud Computing for Field Service Management

Cloud Computing for Field Service Management

 

1. Cloud Computing For Field Service Management

 

2 FEZ and Cloud • Evolution of Cloud • SaaS and related business models • Expansion of Cloud • Cloud Features and Challenges • What Next in CC • What Next at FEZ • Q&A Agenda

 

3 Started in 2011 • Early adopters of AWS • Broadly classifying AWS offerings :  IaaS • PaaS • SaaS • We use AWS from an IaaS stand and in-turn offer a SaaS product • Let us understand what cloud is FEZ & Cloud

 

4 Concepts of VM started in the 60s with IBM VM machines – Processing and storage costs were high • In 90s Internet took off and we had a number of hosting solutions – GoDaddy etc • 2000s was all about virtualizations – VM at the hands of the end user and commoditized – VMWare • Spurt of growth in data capture and processing – Hadoop et all • AWS opens up in 2006 and OpenStack in 2010 • Early adopters of AWS • Broadly classifying AWS offerings : • IaaS • PaaS • SaaS • We use AWS from an IaaS stand and in-turn offer a SaaS product Cloud Applications

 

5 PC enables a common man to use computers for their daily use • Packaged software distributed in CD becomes a hit – Application Service Providers – Eg concur • Bloatware – packaged software with embedded partner software • the Early 90s, hardware, and processing capacity of PC was low hence light software was preferred • 2000s – post .com bubble, Concur moved the SaaS model, and a new player salesforce.com did only SaaS • Concur acquired by SAP for 8.3 Bn in 2015; Salesforce valued at 55 Bn Cloud Evolution – SaaS

 

6 AWS was started for Amazons’ internal management • Principal engineers wrote a proposal to take it to the public, to compete with hosting solutions • Events that’s triggered expansion – Big Data – ZettaByte, Social Media, API services • Distributed computing, Serverless Architecture, GPU processes for AI Cloud Expansion

 

7 Fog Computing • Edge Computing • AWS New offerings – Snowball, Snowball Edge • Expedite and Simplify data transfer Next Cloud

 

8 Moving to Serverless Architecture – Lambda & LamdaEdge • Engaging on AI capabilities – GPU processing services Next FEZ

 

–  By Sanjay Kunnath, Director – Consulting and Services