Infographic: Importance Of Work Order Software

A landscape management software is extremely useful as it provides greater transparency into your team’s activities in the field. It also helps you deliver excellent customer service by improving quality of communication.

There are plenty of reasons why a landscaping business software is essential. Along with keeping everyone’s schedule in time, it also helps to track all the stuff, helps build an effective online payment portal, and also stronger customer relationships. This infographic details the benefits of using a reliable and best in class landscaping software.

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All You Wanted to Know About Efficient Dispatch Management

Dispatch management is a critical component for organizations that manage workers and fleet for field service work. Looking for dispatch management software can help automate the scheduling process with the built-in scheduling criteria. Users can create, edit or delete details like resources, work data, and other scheduling policies as per the company.

Challenges Faced In Dispatch Management

The challenges of different industry verticals differ as per their business processes. For instance, fleet managers are faced with challenges like information overload, integration of new data in existing systems, ensuring assets are utilized optimally, addressing small issues quickly, controlling unauthorized usage of company resources, etc.

Field service operation managers need to have strong organizational skills so that they can manage incoming requests, in-process work and completed tasks while ensuring the entire operations are fully optimized. They also need to be flexible to manage shifting priorities and problems with dispatch scheduling arising throughout the day.

Benefits of Choosing a Dispatch Management Software

  • Companies can be assured of efficient and effective ways to schedule the service personnel and other business resources.
  • They can run a final optimization program in order to ensure that service delivery is improved in spite of any last minute changes. It also helps in precise scheduling with realistic routes and timelines, taking into account the traffic patterns of the day. This ensures a schedule with minimum downtime, travel time and overtime, leading to higher bottom lines and productivity.
  • The software uses real-time information from the field and customers and also automates the decision-making process, consistent with the company’s goals and policies.
  • Efficient use of the software considerably reduces paperwork for forms, contracts and other administrative jobs.

It also quickens the response time, ensuring commitments are always met.

  • Managers can also access historic job duration data for a more accurate distribution of schedules.
  • Many software also offer data on mobile devices so that progress reports are easily obtained in real time.

Looking for dispatch management software will give managers a chance to make strategic changes for maximum productivity rather than spending most of their time in tracking technicians and scheduling jobs. With the right software support, not just managers, but the entire team can work more productively and ensure customer satisfaction at all times.

Work Order Software for Maintenance

Maintenance work is tracked by work orders that field staff use to identify tasks needed to be completed with a customer. The best maintenance work order software increases the efficiency and makes the distribution of maintenance work efficient. A lot of automation can be put in place using mobile devices and GPS so that field staff can be tracked and work order activity can be updated in real time. The activity shown in the work order completion determines what is billed to the client. Invoicing at the end of day after work orders are complete can be automatically processed. As an alternative, the maintenance work order software can close the billing for a project and issue an invoice as the work is shown complete.

The optimized billing that comes with the best maintenance work order software allows for a customized system of identifying different elements of a work order with tabs and drop-down menus. The selections can be chosen by the maintenance staff processing the work order with the client. Any questions or discrepancies are eliminated with the client’s signature on the mobile device that shows all relevant pieces of information about the work order. This improves quality of billing and invoicing. Due to the client signature, there are no surprises or discrepancies that would be questioned by the client when they receive the invoice.

The maintenance work order software can also manage payroll as the maintenance staff member will indicate the work completed and the duration of the job. The combination of tasks and time easily calculates what is owed to the staff member for the job. This payroll criterion is updated real-time by mobile device by the field staff and signed off by the client. Management only needs to verify what was entered. The maintenance work order software can also include travel time and distance automatically calculated by GPS during a work day. The expenses of travel are already calculated automatically by the software and the GPS on the mobile device.

Scheduling is easily managed by the maintenance work order software especially in cases where last minute changes arise. One such example is the cancellation of an appointment or the unavailability of an employee due to a job that is running longer than expected. The software can track the nearest maintenance staff person by way of GPS and current status of availability. This ensures that clients are supported and available time is filled. Successful maintenance companies are those that have a full schedule and have staff that can attend to all customer needs.

Using Maintenance and Work Order Software

Field and service companies rely on the best maintenance and work order software. This software runs on any mobile device as well as any platform and network. The benefits include saving time and money. The software is used for job scheduling that matches the efficient use of employees and their availability. This reduces costs by eliminating missed appointment, long travel distances, and a conflict of resources necessary for a staff member to provide support for the client.

Through GPS, staff members are monitored on their location and their work orders are tracked. Materials needed for a job are also tracked. This ensures that the resources needed by an employee are available to a customer local to the work. To make field operations easier, the best maintenance and work order software includes paperless invoicing and billing that can be coordinated by remote staff working in the field. Financial activity can be processed while or soon after an employee completes a job with a client. This saves time on back office work and ensures billing activity is kept up to date.

The benefits of maintenance and work order software has more to do with the management of remote staff working in the field. Broadcast messaging feature ensures that an announcement is sent directly to field staff to ensure a consistent message is given to all employees. The reporting in the financial billing is managed by mobile device with support staff working in the field. The resources available for an employee to be applied on a job for a client is also managed by the maintenance and work order software. This form of inventory control ensures that materials and resources are available for use before the job is scheduled. This layer of efficiency ensures that there is a perfect match with the schedules for the client and the field staff using necessary resources and materials.

The best maintenance work order software is configurable. The setup of parameters that dictate resources needed for a job including materials in time can be set up in advance. The tracking of necessary resources can be managed and fit to the schedules of work order staff. To ensure a smooth operation, work order service tickets and trouble calls are managed through this software using messaging services. The notification process is done by email and text messaging so that staff members receive notifications on mobile devices.

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Boost Efficiency with Remote Work Order Management. Go Mobile!

Work Order Management

Is the way you interact with your customers and field workforce smart and scalable?

Do you still bank on multiple service request forms, assignment related templates, service report cards and invoices?

Are you able to bill your customers in time after a successful field service ticket closure?

Field service organizations often face these issues, especially when the service sites are in remote locations. The time-tracking field crews and real-time updates are essential for field service organization working in client locations (Oil & Gas, Utlities industries). Asset monitoring and peer collaboration become more important when early identification and resolution of issues in remote location can result in huge dollar savings.

One smart way of handling this is to introduce a mobile work order management solution- which eliminates all the woes of handling remote people, assets and processes. Such mobile solutions help you manage your field workforce at ease by:

  • enabling you to assign work to your field staff
  • track the status of work orders assigned
  • send alerts and notifications to individuals/groups
  • track the time spent on the road and at work, and
  • get real time customer feedback on the task accomplished

– all through a simple application installed in your mobile phone.

Such mobile based work order management solutions can enable the field workforce to submit business critical reports on status of work and assets by simply updating electronic documents via their mobile phone in near real-time. Mobile field management solutions can help achieve more than 15% savings in the costs, and improve revenues and customer loyalty.

Adopting this approach could enable you establish a two-way communication and document exchange mechanism.  On top of that, you can bill your customers sooner, without having to wait for your field staff to get back with a work completion document. Life suddenly looks better now isn’t it?!