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Technology to drive the service sector towards a data-driven 2018

Artificial Intelligence - Field Force Management

This enormous growth in new technologies that are used to collect and use data to improve the delivery of services is driving the service industry in 2018.

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10 Ways Service and Support Will Change by 2020

field service management support services

The past years have proved to be an exciting and transformative period for the service and support industry. Similar to every other industry, customer experience has prevailed and will continue to in the future as the ultimate differentiator that will drive innovation at a rapid speed. Service providing organizations, globally, are increasingly using field services as a means to please customers.

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Wearable Tech In Work Attire – Staring Not Far In The Future!

Wearable tech in Field Service Management

According to Wearable Technologies, a pioneering platform in the wearable tech space, the value of the wearable tech market will boost from a little over $10 billion in 2017 to about $17 billion by 2021. As the customers’ spending limit stretch and the wearable tech adoption increases, the market will see a surge in growth and sales like never before. A report by i-scoop released a year back predicted that by 2026, wearable technologies would shift to new markets and there will be innovation concerning where it can be used on the human body.

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The Future of Field Service: Internet of Things

IOT Field Service Management

According to studies conducted recently, about 52 percent of field service companies still rely on manual coordination. For these companies, a field service management software is either in its primary stages or does not exist at all., the future looks promising with the rapid shifts in the field service management space, thanks to technology.