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How Augmented Reality will Change the Field Service Industry

Augmented Reality

How Augmented Reality will Change the Field Service Industry

Augmented Reality

The speed at which technology is advancing to help individuals and businesses is rapidly increasing. Many edgy technologies are making their way into the mainstream environment. This is mainly true in the field service management industry. Today, field service organizations seek to increase their operational efficiency through technologies such as augmented reality (AR) and SaaS. According to a recent prediction by Goldman Sachs, AR and Virtual Reality (VR) will turn into a USD 80 billion market by 2025.

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10 Ways Service and Support Will Change by 2020

field service management support services

The past years have proved to be an exciting and transformative period for the service and support industry. Similar to every other industry, customer experience has prevailed and will continue to in the future as the ultimate differentiator that will drive innovation at a rapid speed. Service providing organizations, globally, are increasingly using field services as a means to please customers.

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Which Trends are Shaping the Future of Field Service Management?

Field Service Management - FieldEZ

Through state-of-the-art field service management software, companies have begun managing their on-field personnel with ease and efficiency. In this world where we have more and more choices for products and services, customer service plays an important role. According to a recent survey, about 97% customers revealed that the customer service was an integral aspect of their loyalty towards a brand.