Top Two Machine Learning Trends to Follow in 2018

Machine Learning

Machine learning and artificial intelligence have been around for a long time now. Given the rapid technological advancements, both have been growing at an exponential pace in recent years. According to a recent survey, investment in machine learning and artificial intelligence is believed to provide greater competitive advantages as claimed by 84% of the companies globally.

Machine learning brings to you customized and personalized results to further expand the frontiers of knowledge and insights into the market. In addition to this, the global revenue from artificial intelligence for enterprise software is expected to reach $31.2 billion by 2025 at a CAGR of 52%. With that in mind, here are the top two trends that we think will rule Machine Learning this year:

Machine Learning


  1. Predictive Marketing: Machine learning advancements such as neural networks and deep learning algorithms can discover hidden patterns in an unstructured data set and reveal new information. Machine learning is majorly used in identifying and acquiring prospects with attributes similar to existing customers. By effortlessly integrating machine learning into a field service management software, businesses can reap the benefits of precise resource plans and enhance their customer satisfaction. A few years ago, a thorough analysis of emails was the only way to gain insights into the resulting outcome of marketing tools. Now, machine learning aptly tackles this problem and promises a plethora of insights for organizations.

In addition to this, machine learning together with a sales force management software can prioritize known prospects, leads, and accounts based on their likelihood to take actions. With machine learning and AI algorithms, a company can improve and render new configurations which can become the support of predictive analytics. With an appropriate field service management software in place, a field service company can profit not only from the best possible planning but also from advanced problem identifications.


  1. Content Generation: Machine Learning has already enabled the replication of content creation. In 2018, we can expect more automated chatbot conversations to confirm the quality of service, and machine learning seems to be coming up with better solutions in record time. Artificial intelligence along with machine learning helps carry out extensive research and accurately predicts the expected outcome. It can also seamlessly integrate with field service management software and sales force management software so that minimal configuration is required to start taking advantage of the service applications.

Additionally, salespersons can formulate a template of what a conversation is expected to be through the content generated. In a way, machine learning will enable companies to model their communication with potential clients.


As companies face the inevitable necessity to digitally transform and automate manual tasks, they should now begin outlining the areas of activities that might require machine learning support. Field service management is a perfect example that utilizes machine learning to redesign service operations and improves the process to affect the customer experience.


Consequently, the faster businesses become digital-oriented and start using the latest technological advances, the greater is their chance of gaining a competitive advantage and increasing customer satisfaction.

Field Force Management 

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Technology to drive the service sector towards a data-driven 2018

Artificial Intelligence - Field Force Management

This enormous growth in new technologies that are used to collect and use data to improve the delivery of services is driving the service industry in 2018.

Digital Twins and Internet of Things

A Digital twin is the digital representation of a real-world system. In the perspective of IoT, digital twins are particularly promising over the next five years. It is also predicted that 25% of asset-intensive companies will adopt IoT and digital twins to optimize service by 2020.


Earlier, if there was a problem with a device, the customer would have to call a service engineer or technician. This approach is highly inefficient, as the technician may have no idea about what is actually wrong with the equipment thus leading to a disappointed customer. The IoT and digital twin technology can help in this prospect immensely.

Internet of things

IoT and sensors enabled by field service management software can let the service center know if a device is broken and automatically route it to the technician who has the expertise to go on-site and fix it. In addition to this, IoT sensors when integrated into the machine will send data back to the service center enabling an effective diagnosis to determine issues that might arise in the future. This predictive maintenance is where the immense benefits were first realized by IoT.


Previously, a manufacturer’s knowledge about a product stopped once it left the factory. Now with the integration of IoT, it is possible to learn the usage, behavior, and performance of these products in the real world and even make changes to improve them over time. This will lead to a smarter product design, more efficient service, and better-performing products. Moreover, combining IoT with delivery tracking software will enable the manufacturers to make vehicle-tracking solutions a lot more efficient, economical, automated, and reliable.


Adding digital twins technology to this will create a hugely important shift that will complete the feedback loop. The digital twins are connected to their real-world equals and will significantly improve enterprise decision making. Moreover, they are used to understand the state of the system, respond to change, improve operations, and add value.


The IoT and digital twin technologies are certain to have a massive effect on the service sector in terms of cost reduction, increased data analytics, and prolonging the lifetime of products. Combining these technologies with field data collection software will result in increased visibility, efficiency, and customer satisfaction. A similar approach is already being used in the automobile sector, where connected cars send back huge amounts of data to be analyzed and used to make better designs.

Artificial Intelligence

Producing systems that learn, adapt, and possibly act independently will be a major arena for technology sellers through 2020, predicts Gartner. AI-powered voice assistants like Siri, Alexa, and Cortana, represent another great opportunity for the service organization to improve its efficiency. Several calls to the helpdesk are simple queries like inquiring about opening hours or asking when the engineer is due to arrive, which means they are simple enough to be answered by a robot. This enables the potential for companies to connect AI-powered voice assistants behind the scenes to make business more efficient and reduce the load of the contact center agent.

Artificial Intelligence - Field Force Management

Amazon is one of the leading companies that is employing this technology in organizations across the globe with its recently launched Alexa for Business. Recently Salesforce also launched Salesforce Einstein that has combined AI with Salesforce automation software with an aim to bring AI technology to everyone. This AI-powered approach is going to be increasingly important given today shortage of skill in the industry. Moreover, AI-powered voice assistant technology could also provide a step-by-step maintenance procedure in the near future.




Apart from the above-mentioned technology, Augmented Reality experiences will also be put to use by customers wanting to operate or service their own products. Recently, companies like Nespresso and Dyson vacuum cleaner have invested a lot in helping their customers via smartphones and QR codes to access the visually overlaid systematic procedures of usage and repair. Similar models can be applied to more complex systems providing a detailed procedure for users to follow. AR will help in maximizing the time of a limited number of service technicians and create a better customer experience. Moreover, an added benefit is that AR does not require language translation.


Ultimately, there are plenty of opportunities to drive a better customer experience but first, a few things need to happen. Initially, it is important to make a value-based business plan for any new approach. The next step is to break down traditional organizational silos among engineering, design, and service. Remember that an AI-assistant or AR experience is only as good as the data that can be collected with it. The good news is that it works both ways; the feedback from the product sensors will help the R&D team to analyze the data and build better products.


Moreover, to securely allow digital business plans in today’s world of security attacks, embracing a Continuous Adaptive Risk and Trust Approach will allow for real-time risk assessment and trust-based decision-making. Conclusively, an organization needs people, processes, data, and systems to be optimized accordingly to capitalize on these emerging technologies.


Data-Driven Field Service Management Solution from FieldEZ


FieldEZ simplifies remote workforce management for businesses in various leading industries through its field service management software and other offerings. FieldEZ is a pioneer in bridging the gap between the service industry and leading technologies such as Augmented Reality, the Cloud Computing, Artificial Intelligence, and so on.


Our all-inclusive field service management offerings help businesses manage their remote workforce in a hassle-free and efficient manner.


Work Order Management Software

Has your field service manager ever faced a situation of understaffing or have had problems in deploying resources or keeping a track of the invoices raised? Do you think it has increased their work pressure and has overburdened them? You must be analyzing and thinking about ways in which you could help your employees sorting these issues at the same time focus on increasing productivity at work. With our web application, your field staff manager will now have the power to see and manage everything from raising a ticket, live tracking field staff to invoicing the customer for payments at one place and can access and manage work anytime, anywhere.

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10 Ways Service and Support Will Change by 2020

field service management support services

The past years have proved to be an exciting and transformative period for the service and support industry. Similar to every other industry, customer experience has prevailed and will continue to in the future as the ultimate differentiator that will drive innovation at a rapid speed. Service providing organizations, globally, are increasingly using field services as a means to please customers.

field service management support services

The Internet of Things, Augmented Reality, and Wearables are said to be altering every industry for quite some time now. The integration of these technologies into the field service domain will lead to revolutionary innovations. It has been predicted that the number of connected devices or things will reach 50 billion by 2020.

Such rapid rise in the IoT Technology will only lead to businesses increasing their adoption rate and leveraging technology in all possible aspects of the business.


Field Service Transformation Predictions

Below are 10 ways the service and support industry is bound to change by 2020:

Artificial Intelligence: Siri, Alexa, and Cortana are examples of digital assistants that are available today. By 2020, 40% of business transactions will be enabled by cognitive/AI personal shoppers reported a recent survey. Face-to-face conversations and telephonic conversations will become the least-used channels in the next five years. Nevertheless, humans will always be needed. However, their role will change. AI will take care of the basic customer care, while humans will remain indispensable for more advanced forms of advice. 


 Autonomous Vehicles: Although GPS, collision avoidance and related technologies are already available in the latest vehicles, self-driving cars could spend travel time more productively. According to a latest prediction, around 20 million autonomous cars will be on the road by 2025. Prominent organizations like Tesla are leading the way in making autonomous cars a reality.


Drones: Leveraging the drone technology will take the human component out of dangerous service scenarios. It can create a paradigm shift in the field service delivered to areas like construction sites, oil and gas management, telecom industry, etc. Drones can help get an aerial view of sites, plants, pipelines, and disaster areas, etc. Also surveying the land for thermal activity will become easy. Moreover, drones can be used to convey parts and tools from service site whenever needed.


Internet of Things: IoT is having a profound impact on not just every technology-driven industry, but also the daily lives of people across the globe. IoT and the real-time connectivity it offers has led to a massive increase in customer expectations for instant support. This, in turn, has elevated customer demands impacting the field service industry greatly.


Smart Uniforms: Recently Google in association with Levi’s created a smart jacket, which allows the user to connect to and control their smartphones by using the cuff like a touchscreen. This technology, when implemented in the field service industry is bound to be revolutionary. These smart uniforms feature conductive fibers and embedded sensors that can already monitor heart rate, breathing rate, sleeping patterns, calories burned, the intensity of activity, temperature, posture, and muscle movement. A technician wearing these uniforms can read temperature and other environmental factors and easily gauge what might be causing a system problem. Smart hats are already being used in trucking and mining industries. Some can detect signs of fatigue and send alerts to those in risky situations or operate sensitive machinery, while others can detect when the user isn’t moving optimally. Also, Smart gloves could provide feedback to technicians as they make repairs.


Augmented Reality-enabled Wearables: The era of augmented reality is not just a fad anymore as organizations are increasingly implementing AR into their services. A recent report by ABI Research predicts that 21 million AR units will be shipped by 2020. The field service industry stands to benefit greatly from AR. AR-enabled wearables like headsets will help technicians to gather all the information they need for an installation or repair. In addition, clubbing AR with field service management software would connect on-site technicians with more experienced engineers who can supervise and troubleshoot more difficult technical issues.


Robots: A recent report by Gartner predicted that by 2020, an average person will have had more conversations with robots than with their family. In the service and support industry, robots can replace humans to perform jobs efficiently and productively at a faster rate. Integrating field data collection software into robots will make things easier and efficient for the support and service industry as it will offer accurate data.


3D Printing: With this technology now available at a reasonable price, field service organizations can use them to streamline repairs in the field. Rather than order and wait for a part to arrive, the technician could print the parts on demand using a 3D printer installed in the service fan.


Social Media: In today’s mobile-first economy, customers are more connected than ever. They are quick to post reviews about poor experiences or complain directly via messaging apps. The future promises to reduce the barriers to enter a complaint as the functionality of social media evolves. Additionally, increased connectivity translates to greater volumes of inquiries and a growing burden on the customer service teams. How brands address this challenge will be critical in determining the success of their services.


The Gig Economy: The gig economy is a movement that could revolutionize the whole field service management industry. The digital technologies underpinning the gig economy like IoT can help workers become entrepreneurs who will have the freedom to dictate their work on their terms with the help of mobile workforce management software. Skilled workers who have experience in certain sectors can either make extra money in their free time or they can use gig economy as their sole source of income. Leading companies like Uber and Airbnb have laid the blueprint for the other industries to follow. By leveraging independent workers in the gig economy, organizations can help deliver the real-time service that customers now demand.


FieldEZ Embraces All Things Latest

FieldEz offers a field service management software that leverages all latest technologies and introduces automation to your field service management operations. With our software and platform, you automate location, tracking, attendance recording, service dispatch, training, and all other aspects of field service management necessary for you to execute critical service operations.


Field Service Management  Software

Field Sales Management Software

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Wearable Tech In Work Attire – Staring Not Far In The Future!

Wearable tech in Field Service Management

According to Wearable Technologies, a pioneering platform in the wearable tech space, the value of the wearable tech market will boost from a little over $10 billion in 2017 to about $17 billion by 2021. As the customers’ spending limit stretch and the wearable tech adoption increases, the market will see a surge in growth and sales like never before. A report by i-scoop released a year back predicted that by 2026, wearable technologies would shift to new markets and there will be innovation concerning where it can be used on the human body.

Wearable tech in Field Service Management

Industries like healthcare and fitness, retail, etc., are already focusing on wrist wearables- the wearable technology aspect that is expected to see the highest boom by 2019. But, wearables have immense potential to transform other industries, too.


  • Field Service – One of the most significant advantages of leveraging wearable technologies and gadgets in the field service management space is an increase in productivity. The value proposition of wearable gadgets in the space is high, owing to the following ways the technology will impact the way field services are delivered and managed-
    • Hands-free activities and operations – Hands-free calling facility, information access from a smartwatch, AR-enabled resolution through smart glasses, etc., are a few ways that impart efficiency to the jobs of field service agents. With productivity enhancement, customer service improves drastically, and the customers perceive the company to be tech-savvy.
    • Reduction in errors – With a wearable technology backing up field service operations and a comprehensive knowledge base being available on-the-go, a radical reduction in errors in the field service jobs can be expected. Smart Glasses can be leveraged to display the steps of particular field service support tasks clearly so that service agents get enough direction and data to complete tasks with ease and accuracy.
    • Capturing biometrics for better safety – Wearable tech gadgets can capture field service agents’ biometrics such as their pulse rates, heartbeats, and temperatures. This data can be continually channeled to the field service management organization, where managers can track the data concerning their agents. The aim here is to provide a safe work atmosphere while monitoring biometric parameters to predict illnesses or health issues at the earliest.


  • Banking and Insurance – About 22% of insurers are developing business strategies for wearable technologies in the insurance space and companies are trying to get on the move with their ideas of how wearable tech can transform the industry. Filling out a form that asks whether or not you smoke and how physically active you are is another thing, but getting the information from a wearable device that leverages advanced technologies is a whole other aspect. This data collected from an integrated insurance sales software is way more crucial and accurate than that collected from the former process. The process of data and information collection through a wearable device is beneficial for the insurer and the insured. A better health picture will help your insurer in keeping the aspects that are important for you under the radar. Besides health insurance, smart glasses can help companies get the audio or the video recordings of the insured person’s whereabouts, his driving, and can help better understand an accident scene for vehicular or life insurance. Apart from this, in the Banking sector, special care needs to be taken regarding the security of the trucks that transit cash from one location to another. A field service management software that has GPS enabled wearable device will help banking institutions track the location of these vehicles continuously.


  • Remote Home Healthcare A home healthcare software can largely benefit from wearable devices. Remote healthcare has become a priority for the differently abled and older patients who prefer to stay in the confines of their homes and get healthcare services delivered to their doorstep. A mobile healthcare software that is integrated with a patient portal will help healthcare providers to manage the care and services they offer to their remote patients. Moreover, self-care also becomes easy when there is a technologically-advanced system that provides assistance to patients who are on their own. In moments of a health emergency, a home healthcare software can help healthcare providers attend to remote patients for their SOS calls and urgent needs. In the healthcare sector, it is crucial to be efficient, and with the right mobile healthcare software, companies can become highly productive and quick in delivering services.


  • The Oil & Gas Industry – In the Oil and Gas industry, there are many instances where wearable technology would be immensely beneficial. When an oil well needs to be dug, the security and safety of the technicians are vital, and there is a need for the field service manager to keep track of the happenings at the service site. With the right wearable tech, not only can the field service manager keep track of the health and safety of the technicians, but can also get timely reports on the status of the job. Oil and gas remote maintenance and oil & gas remote monitoring are two of the most crucial aspects of leveraging wearable tech in the industry. A field service management software integrated with wearable devices can also allow managers to set timely alerts for inspection and routine checks, thereby streamlining the processes and making operations manageable and clean.


  • Landscaping Services – Landscaping services are offered by the companies who help people build attractive lawns and gardens in their residential premises or commercial settings. With the best landscaping software solutions, companies can provide standout services to their customers, detailing the look of their house with an added lawn/garden, without even having to pick up a spade! As landscaping services happen to be part of field services, managing them with efficiency is tricky. A field service management software is the key to effective landscaping services, and to monitor the technicians’ location, the health parameters, and several other factors, wearables can prove to be significantly crucial. Injuries and health risks can be monitored in real-time and alerts can be sent to the managers through wearable devices.


  • Maid Services – Cleaning and other services involving household chores can be made 10x more efficient and productive to manage with the right maid services software. This field service management software can take help from wearable devices to track the maids as they leave houses and are in transit. Improved maid security and safety can be made possible when a maid services software leverages wearables. With an in-built alert alarm, a maid worker can inform her manager about any anomaly in their service site. These may include a health emergency, harassment, etc. With wearable devices, several applications can be made possible in the maid services industry. The right field service management software, integrated with wearables can change the landscape of the maid service providing businesses.


  • Medical Equipment Manufacturing – In this space, it is important to regard the maintenance of equipment throughout their lifecycle as an essential piece. Medical equipment needs regular care and can only be serviced through efficiency and technical expertise. The use of wearable devices in this space can improve parts management and inventory management, as technicians are able to initiate requests for parts through their wearables on-the-go. Timely services are another crucial part of the medical equipment manufacturer’s processes. With wearable devices enabled with GPS technology, technicians can reach their destinations faster. Medical equipment maintenance consists of the need to regularly perform quality checks at the site, even when a fault has not occurred.


  • Telecommunications – In the Telecom sector, there is a dire need to ensure the security of technicians performing their duties on service sites. A telecom field service management software should be well-equipped with wearable integration so that Telecom companies can keep an eye out for their technician’s security and whereabouts. When a Telecom business witnesses a boom, the need of the hour is to install more towers. This leads to field service jobs which need to be managed efficiently. The use of wearables in this space can lead to enhanced productivity, security, and accountability of technicians.


According to a report by Statista, the number of connected and active wearable devices will reach a whopping 929 million by 2021. The exponential growth in the number of connected devices from just 453 million in 2017 is itself a proof that wearable technology is here to stay and expand.


Artificial Intelligence is Transforming Sales In Surprising Ways

Artificial Intelligence - Field Force Management

Artificial Intelligence is Transforming Sales, Big businesses and the small ones have all entered the fray when it comes to Artificial Intelligence. The technology is bringing in paradigm shifts to the way businesses are run all over the world. From developing neural networks to cognitive recognition, to changing the mainstream business landscape, AI is truly revolutionizing all areas of human experience. The field service management space is no exception to the effects of AI. Businesses are keeping track of their on-field workers through powerful software solutions, and are leveraging AI to make smart decisions about aspects such as the travel route for a service professional, the right time to contact a customer, etc.

Artificial Intelligence - Field Force Management

Humans are embracing bots as their colleagues and peers. Bots are being made human-friendly and workplace-friendly so that the technology of AI can gel up in the companies and lead to major advancements thereafter. The sales process has witnessed a major impact of the outbreak of bots on websites, chat applications and every other communication pipeline that was restricted to humans.


About 23% of businesses already had undertaken an AI pilot project in 2017. This is the rate of adoption businesses are creating. IBM Watson is the most significant and critical example of the power Artificial Intelligence holds. The software built and birthed from AI has the potential to transform several areas of business management, medicine, data analytics, etc., and Watson is rightly indulged in doing these and more.


From digging out gold from humongous amounts of data- that no human could have imagined doing, to completely bringing in automation of sales processes through bots, and ML programs, AI is already significant to kickstarting the new-age sales process for any business.


AI Is Making A Difference to Sales Operations – Here’s How

  • Data is The Key – With AI at the steering wheel for driving Sales, data becomes the wheels on the ground. Without the right quality and amount of data, every Artificial Intelligence strategy comes to a standstill. A lot of data goes into teaching machines what decisions can be churned out of the data. The more data a company has, and the more relevant the data, the higher is the learning capabilities of their neural engines. These neural engines, when fed with the right data, spew the right insights. And here companies get their gold from their data. Sales operations include predictions of outcomes. Replacing the second-guessing altogether, AI is now leading sales reps to know the almost exact outcome of their sales processes even before a step has been taken towards implementation.
  • Fathom the Customer’s Behavior – With actionable data at the center of each AI strategy, companies are now predicting their customers’ feelings and tracking their behavior throughout the internet. These places can be social media platforms, forums, discussion threads, etc. Businesses are trying to read the nerve of their customers and leveraging deep learning algorithms for the same. Driven by advanced neural networks, these algorithms analyze information from voice commands given over a smartphone, photos and videos uploaded on the social networks, and the search engine requests. These algorithms have evolved quite a bit now and are helping sales reps learn about each and every move their users could make. They can, therefore, also reveal, the possibility of you purchasing a product or a service. Voila, this is what sales reps wanted all the while!
  • Sales Automation – Chatbots are getting programmed to reach the sales goals. They are here to automate the sales process and make it efficient and effective. ML bots go beyond the regular ones, to not only think of the right response for the customer but also base it on a vast expanse of data that the customer revealed somewhere on the internet. AI-enabled bots are reaching millions of customers all over the world, looking out for the right ones to contact for selling, and writing follow-up contact messages and emails. Bots are literally pacifying every use we humans had in the sales process. Saving employees’ time by almost 90 percent and leveling up the efficiency factors, these AI-backed processes are making sales reps more productive than ever before.
  • Helping Build Customer Experiences – Customer experiences are defining the winning or losing stakes for businesses. Driving user engagement across all channels of communication has become a precursor to selling them stuff. For a smarter and more efficient lead-generation process, machine intelligence can back sales reps up. By identifying the pain points of the customer, an AI-backed algorithm can create a comprehensive strategy for the sales reps, identifying the problems the customer may be facing. This analysis will also lead to a personalized experience for all customers. The right time of the day to talk to each customer can also be determined when the process has become smarter. Recent research has revealed that about 70% of customers are willing to pay a premium price for a brand that has a reputation for offering exceptional customer services. With the massive amount of data and AI’s processing capabilities, no dream is large enough for sales reps.
  • Digital TransformationCRM adoptions rates have skyrocketed, thanks to AI. With this, there is an extensive need to bring in high-grade large-volume data that is relevant to the business. The most recommended place to store this data is a CRM software. With businesses moving towards digital transformation, there is a rapid increase in the adoption rate of CRM software. Businesses both large and small leverage these software solutions to streamline their business processes and reap benefits of AI. But, things need to get a bit honest with the use of CRM software. According to numbers, 88% of CRM users confess entering partial information into their systems. Data is what AI feeds on. When the data is incomplete, there is nothing that the system can do to bring exceptional results. But, digital transformation is the wave engulfing all, and the complete revamp of businesses in all industries is not a far-away reality!

AI in Field Service Transformation


FieldEZ is a leading software for field service management that leverages AI and makes job scheduling, attendance tracking, and route optimization tasks easier. With the right field service management software, businesses are keeping a tab on their remote workforce and enhancing their efficiency levels to the maximum.

Job dispatch, job scheduling, training, and predictive maintenance were never this easy. Leverage the power of AI through a leading field service management software– FieldEZ!

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Unconventional Ways Artificial Intelligence Drives Business Value

Field service management companies are in a frenzy looking out for ways Artificial Intelligence

Artificial Intelligence can be seen as the focal point of the evolution of machines. Machine today are learning to perform reasoning and thinking, some aspects that were only previously associated with humans. Businesses in all major industries have started building from the ground up, their AI strategies. According to fresh studies, by 2020, about 57% of businesses will have to know what their buyers need before they even tell them. This should compel businesses today to invest in AI. Buyers of tomorrow will need predictive system capabilities that reduce their part of the job.


There are scores of ways in which Artificial Intelligence is driving the businesses of today. Customers demand to get quality and expectation-exceeding services from all their providers, and companies continuously strive to achieve a balance between customer convenience and data security.


In the field service management space, there is an inevitable need to bet on AI to boost customer satisfaction. Field service management companies are in a frenzy looking out for ways Artificial Intelligence technology can be employed to make their processes efficient and their services productive.


 Field service management companies are in a frenzy looking out for ways Artificial Intelligence

Leveraging Artificial Intelligence in Businesses – The Benefits in Field Service Management


  • Customer Experience Transformation – When a field service management software leverages AI to perform customer interaction and communications, the customers are left in a state of awe. These days, companies are experimenting with their AI strategies, and in one such use case, companies can track the voice of their customers as they place service calls, and feed that into an AI system. Thereafter, when the same customer calls, they will not have to provide their identity. Their voice will become their identity, and the AI-enabled customer service software will be able to recognize them and address them by their names, without the customer having to as much as introducing herself. If this is not customer experience transformation, what is?


  • Training and Knowledge Management – In the area of field service management, AI can be used for managing the training of technicians. When technicians conduct a service with high performance, the details, or the video recordings can be fed to an AI-enabled application, which can take out the parts of the service that were truly exceptional. This knowledge and the insights can be used for training purposes. When in a customer service call, a sales rep performs exceptionally well, the call can be used to conduct the training sessions for other reps, so they know what it takes to deliver excellent services. Through effective knowledge management, field service companies can build a better workforce.


  • Job Scheduling – In a job scheduling software for a field service management business, it is important to dispatch the right talent to the right task. An intelligent system can help businesses classify and segment their resources on the basis of their technical expertise. Using this classification, the AI system can then recommend which technician will perform a particular job in the best manner. Talent management and job scheduling become easier with the AI technology. Not just this, job scheduling also takes into account the customers’ preferences of day and time. According to past data, an AI system can suggest the best service time for each customer, leading a business to deliver better and customized services according to the customer preferences. A field service management software that handles all these aspects in an intelligent manner can become a massive asset for a field service management company.


  • Mobile Attendance Tracking – With an AI-enabled attendance and leave system, field service managers can know when their technicians are most probable to skip work. This prior knowledge can save a field service management business from running out of technicians, as managers will work to ensure there are enough heads on the team on any given day. Staffing and recruiting processes can also be streamlined through the effective use of AI in tracking the attendance of service professionals. By integrating a mobile attendance tracking software with a service dispatch software, a system can be built that handles the need of technicians on any day without any human intervention. Field service managers will have to worry less about the technicians who have arrived or haven’t shown up, and they will have to worry less about who replace the technicians who couldn’t make it to work.


  • Mobile Inventory Management – In the field service management space, inventory management is a crucial piece of the business’ puzzle. When the right parts for servicing are not available, field services get delayed, resulting in an unsatisfied customer. With Artificial intelligence, requirement predictions can be made, helping field service managers fill in their inventories effectively. Proper inventory management may lead to better business revenues and enhanced customer satisfaction. Mobile inventory management is, thus, a crucial part of field service management.


The field service management industry is getting better at leveraging Artificial Intelligence for its immense benefits. And, some companies are offering Field Service Management software that are already integrated with the best technologies, including AI.



FieldEZ – Field Service Management Offerings


FieldEZ’s Service Management offering that is AI-based helps companies around the world streamline their business processes and enable their technicians to work in an efficient manner. Predictive maintenance is no longer a thing of the future. They are here in the now, integrated into our Field Service Management software.


We are the partners you were looking for to excel in your field service management business operations.